Supporting communities impacted by disaster

Earthquakes, wildfires, hurricanes and other environmental disasters have a devastating impact on communities we care deeply about and are committed to supporting.

We serve our clients in these communities, and many of our teammates and their families live and work there too. The impact of these disasters is personal to us.

We have a longstanding commitment to responding to communities in times of disaster, whether natural disasters or man-made, humanitarian crises and civil strife. It’s one of the ways we help advance economic and social progress as part of our approach to responsible growth.

We’re helping our clients and teammates by leveraging our resources to assist individuals as they navigate a difficult time, and we’re working with nonprofit partners on the ground to help communities recover and rebuild.

How we help our clients

  • We can help any clients experiencing distress. Assistance is available to impacted clients regardless of their locations.
  • We also use our online and social media channels to stay in touch with our clients (including, @BofA_News and Facebook).
  • Finally, we have a priority assistance line for affected clients, so they can speak with a Bank of America representative right away.

How we help our teammates

  • We work to ensure the safety and security of our employees, and offer a variety of support programs to help those impacted by disasters, including grants from our Employee Relief Fund and assistance from our Life Event Services team.

How we help impacted communities

  • Communities across the United States have recently experienced significant disaster events including two tropical systems, the ongoing wildfires in California and the Northwest, and the Derecho in the Midwest. Many of our teammates, clients and neighbors have been directly impacted, and in support of those affected, Bank of America is committing $575,000 to disaster relief services in these areas. The majority of our financial support will be directed to the American Red Cross, including:
    • Tropical Systems – $250,000 to support shelters, hunger relief and other essential services for evacuees.
    • Wildfires – $250,000 to support shelters for evacuees as well as hunger relief, mental health needs, and shelter transition casework.
    • Derecho - $75,000 to support various relief efforts being coordinated by the American Red Cross and the United Way of East Central Iowa’s Disaster Recovery Fund.
  • In addition to these efforts, we offer a matching gift program that enables employees to double their contributions to nonprofits and we’ve lowered the minimum amount eligible for a matching gift to $1 for disaster relief in order to increase the impact of every employee donation.

Originally published 8/28/2020