Supporting communities impacted by disaster

Earthquakes, wildfires, hurricanes, and other environmental disasters have a devastating impact on communities we care deeply about and are committed to supporting.

We serve our clients in these communities, and many of our teammates and their families live and work there too, so the impact of these disasters is personal to us.  We are a leader in corporate philanthropic giving at the national and local market level. In 2022, we provided nearly $360 million in philanthropic investments to help drive economic mobility in the communities we serve, including more than $90 million for basic needs, and nearly $4 million for natural disaster and humanitarian needs.

We’re helping our clients and teammates by leveraging our resources to assist individuals as they navigate a difficult time, and we’re working with nonprofit partners on the ground to help communities recover and rebuild.

How we help our clients

We offer assistance to impacted clients through our Client Assistance Program and by continuing to provide access to the important financial services on which these clients rely including:

  • Our Mobile or Online Banking to check balances, deposit checks, view statements and make transfers between accounts and pay bills.
  • Our financial center and ATM locator to see what locations are currently open. We update this site regularly.

How we help our teammates

We work to ensure the safety and security of our employees and offer a variety of support programs to help those impacted by disasters, including grants from our Employee Relief Fund and assistance from our Life Event Services team.

How we help impacted communities

Over the course of 2022, our employees contributed nearly two million volunteer hours and directed more than $65 million in combined individual giving and the bank’s matching gifts, volunteer grants and other employee-directed giving programs, impacting more than 40,000 nonprofits around the world. In times of crisis, we encourage our teammates to financially support relief efforts by lowering our matching gift program minimum to $1 (U.S. dollars based on local equivalency) and to volunteer to support relief efforts with national and local organizations.

Originally published 8/28/2020