Social Media Community Guidelines

Bank of America Corporation has a variety of social handles with several purposes, including sharing what we're doing in local communities, providing customer service assistance, and sharing information about career opportunities at Bank of America.

Our company social pages are all public, which means that anyone can see our posts and what is posted publicly on our page by the public. Because our social pages are public and anyone can participate, we cannot be responsible for views expressed other than our own.

When engaging with Bank of America Corporation, we encourage everyone to:

  • Use common courtesy and be respectful of others.
  • Create your own original content, and avoid content that you know to be fraudulent.
  • Never repost someone else's copyrighted work, unless you have permission.
  • Never post personal, identifying, or confidential information.

We reserve the right to delete comments or posts we deem to be:

  • Profane, obscene, inappropriate, disruptive, or unrelated.
  • Indecent or sexually explicit material of any kind—including masked profanity where symbols, initials, intentional misspellings, or other characters are used to suggest profane language.
  • Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
  • Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
  • False, inaccurate, libelous, or otherwise misleading in any way.

Customer Service

If you are a Bank of America customer with a specific question about an account, please engage us on X @BofA_Help or through our Facebook page using the Send Message button and a Bank of America employee will assist you. You can also get help by:

  • Contacting us at
  • Logging in to your online banking
  • Calling us at 1.800.432.1000
  • Visiting one of our financial centers and speaking with a professional in person

If you are a Bank of America Global Banking and Markets client with a specific question about your account, you can get help by contacting us at

If you are a Merrill Lynch Wealth Management client with a specific question about an account, you can get help by calling us at 1.800.MERRILL (637.7455).

If you are a Bank of America Private Bank client with a specific question about an account, you can get help by calling us at 1.800.878.7878.

If you are a Merrill Edge Self-Directed client with a specific question about an account, you can get help by calling us at 1.888.MER.EDGE (637.3343).

Bank of America Corporation has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.

Copyright and intellectual property policies

Please note the following copyright and intellectual property policies:

  • Infringement on any party's copyright, patent, trademark, trade secret, intellectual property or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
  • By submitting any comments to our social pages, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
  • Using our company pages to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
  • Please note that by posting comments, ideas, or any other content on our social Pages, you are granting Bank of America nonexclusive, worldwide rights to republish, redistribute or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.

Links to third-party sites

We may occasionally post links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company. Bank of America is a large corporation with many advertising relationships. We will do our best to identify and disclose any relationships that Bank of America may have with an individual, site or company.

Media inquiries

If you are a member of the media, please visit the Journalist Resources page in the Bank of America newsroom for more information and press contacts.

Paid sponsors and sponsorships

Some linked third-party sites may contain content from sponsors, or sponsorships, paid for by Bank of America. These paid sponsors should disclose this relationship on their sites. Additionally, those paid sponsors' posts may contain the term "Paid Sponsor," indicating the paid nature of the relationship.

Privacy and security policies

Please note that when visiting any official Bank of America social page, you are also subject to the terms and conditions of Bank of America's privacy policy and general terms of use, as well as the individual social platform policy (i.e. X, Facebook, LinkedIn. etc.) To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.

Retirement and Personal Wealth Solutions is the institutional retirement business of Bank of America Corporation (“BofA Corp.”) operating under the name “Bank of America.” Investment advisory and brokerage services are provided by wholly owned non-bank affiliates of BofA Corp., including Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”), a dually registered broker-dealer and investment adviser and Member SIPC. Banking activities may be performed by wholly owned banking affiliates of BofA Corp., including Bank of America, N.A., Member FDIC.