Business practices

Our responsible business practices have a direct, positive impact on two areas critical to our growth: our strength and stability as a global financial institution; and our capacity to meet the financial needs of our clients in all phases of their lives.

Women talking

Client focus

We want to be a company that people want to do business with. Throughout our eight lines of business, we look for ways to better serve our clients’ needs in a way that upholds the highest ethical standards. We know our clients expect exceptional experiences however they choose to interact with us, and we invest in our people to help us best deliver for those we serve.

Man in suit


Building and maintaining trust for our clients, employees and shareholders is at the heart of governance at Bank of America. Delivering responsible growth requires an experienced, independent board of directors, skilled management, and clear and effective governance practices.

Woman and man looking at tablet

Risk management

At Bank of America, our success relies on the intellectual curiosity and sound judgment of every employee across the company. That’s why, no matter where we work in the organization, managing risk well is foundational to fulfilling our purpose and values –and to driving responsible growth.

Woman and man in conference room

Supplier management

We make sure the goods and services we purchase in our communities come from a wide range of sources, while increasing our purchases from minority, women, veteran and other diverse-owned suppliers. We also ensure suppliers have the potential to grow into long-term partners.

Awards & recognition

We are honored to be recognized for our business practices. Here is a sample of awards we’ve received.

International Service Excellence Award logo

International Service Excellence Award winner in the “Visionary” category (2019)

Merrill recognized by the Customer Service Institute of America (CSIA)

Fortune 100 Best Companies to Work For (2019) logo

Fortune 100 Best Companies to Work For (2019)

Named by Fortune and Great Place to Work® Institute

National Association for Female Executives logo

Top Companies for Executive Women list (2019)

Recognized by the National Association for Female Executives

Billion Dollar Roundtable logo

First Financial Services Company on the Billion Dollar Roundtable

Recognizes companies that have spent at least $1 billion with women-and minority-owned suppliers