Supplier management

We are dedicated to doing business with suppliers that respect ethics, human rights, diversity and inclusion, and the environment.

We set expectations of our suppliers through our Supplier Code of Conduct (also available in Spanish and Portuguese), which we expect all suppliers to adhere to while conducting business with or on behalf of Bank of America. Our environmental, social and governance (ESG) expectations of suppliers are reiterated in our contract templates as well.

We monitor compliance with the code using a reasonable and risk-based approach and framework that is suitable for small and diverse-owned businesses as well as larger businesses with more mature compliance programs and we’ve set a goal to assess suppliers that account for 90% of our total supply chain spend for ESG risks by 2030.

Men shaking hands

Human rights

We are committed to fair, ethical and responsible business practices as we engage with our suppliers around the world. We have outlined our expectations and commitments in our Human Rights Statement and our Modern Slavery Statement.

Supplier diversity

In 2020, Bank of America celebrated 30 years of commitment to engaging with diverse-owned companies. Through our Supplier Diversity program, we support the growth of minority, women, veteran, disabled, service-disabled veteran, LGBT+ and other diverse-owned suppliers. Through our continued focus, we spend $2B+ with diverse businesses every year, which in turn helps communities thrive through business development and job growth.

Our commitment to supplier diversity initiatives includes:

  • Awarding capacity-building scholarships for executive education and entrepreneurial programs to help diverse business owners take their businesses to the next level
  • Delivering training to small and diverse businesses with insights on accessing capital and credit, expanding their businesses and creating local economic impact
  • Supporting non-minority owned businesses use of diverse-owned businesses in their supply chains

We have been recognized by a number of organizations we actively support, including the Billion Dollar Roundtable, the National Minority Supplier Development Council (NMSDC), the Women’s Business Enterprise National Council (WBENC), WEConnect International and the National LGBT Chamber of Commerce (NGLCC).

We support the development of diverse businesses, and are committed to spend Bank of America procurement dollars with diverse businesses, to help drive meaningful, lasting impacts within the diverse communities we serve.

Impact exhibit
Our commitment to diversity & the environment
Exhibit Item 1 of 4
$2.0B+

In diverse procurement spending in 2021

Exhibit Item 2 of 4
30+ years

Supporting our Supplier Diversity Program

Exhibit Item 3 of 4
63%

Portion of 2021 spend with suppliers assessed for ESG risks

Exhibit Item 4 of 4
1st

Financial institution inducted into the Billion Dollar Roundtable

Environmental Sustainability

We are committed to driving environmental sustainability across our operations and supply chain. In 2021, we announced a goal to achieve net zero greenhouse gas (GHG) emissions in our financing activities, operations and supply chain before 2050. We also set an interim 2030 goal to ensure that suppliers that account for 70% of our total supply chain spend set greenhouse gas emissions reduction targets or renewable energy goals.

One way we approach this is through the annual CDP (formerly Carbon Disclosure Project) supply chain climate change questionnaire. CDP is an international nonprofit that drives companies and governments to reduce their greenhouse gas emissions, safeguard water resources and protect forests. The annual CDP supply chain survey helps us understand climate change impacts on our suppliers’ businesses and associated risks related to our global supply chain.

In 2021, we requested disclosures from 210 suppliers and achieved a response rate of 91%. We are proud to report that in 2021, suppliers representing 61% of total spend disclosed greenhouse gas emissions reduction goals or renewable energy procurement goals. Each year, we provide individualized feedback regarding each supplier’s level of transparency and performance. This has facilitated an ongoing dialogue with our suppliers, which promotes collaboration and drives positive environmental change.

Coworkers talking with masks

Supplier Registration

Thank you for your interest in becoming a Bank of America supplier. Our Global Procurement team is responsible for the procurement of products and services for use by Bank of America and our affiliates. Developing good relationships with our suppliers benefits both Bank of America and those who do business with us. You can register online to introduce your company's products or services to us. The information you provide will be treated confidentially and is subject to reasonable and prudent safeguards against improper disclosure.

Completing the registration process does not guarantee your company will receive a request to bid and/or a contract from Bank of America, nor does it imply that your company has any type of procurement relationship with Bank of America, either now or in the future.

Upon registration:

A representative from Bank of America may contact you if an opportunity becomes available that matches your company’s product and/or service offering

Suppliers with active contracts will receive notifications to refresh/update registration data at least once every 3 years

Bank of America expects its suppliers to be able to meet the minimum assessment activities required as detailed in the Third Party Assessment Activities Guide.

The Purchase Order (PO) Terms and Conditions govern your transactions with Bank of America and/or its Affiliates, unless a Master Services/Product Agreement is in effect for the commodity purchased. In that event, the terms and conditions negotiated in the Master Agreement with your company and Bank of America and/or its Affiliates supersede the following PO Terms and Conditions.

Current suppliers

Supplier help

United States, United Kingdom and Europe
Contact: 888.550.6433 (choose option 4, then option 1)
Hours: Monday through Thursday, 8:30 a.m. to 6:30 p.m.
Friday, 8:30 a.m. to 5 p.m. Eastern Time

Australia
Contact: 61.2.9225.6820
Hours: Monday through Friday, 9 a.m. to 5 p.m., Australian Eastern Time

Hong Kong
Contact: 852.3508.7290
Hours: Monday through Friday, 9 a.m. to 5 p.m., Hong Kong Time

Korea
Contact: 82.23707.0530
Hours: Monday through Friday, 9 a.m. to 5 p.m., Korea Standard Time

Japan
Contact: japaninvoicing_helpdesk@baml.com
Hours: Monday through Friday, 9 a.m. to 5 p.m., Japan Standard Time

Singapore
Contact: 65.6331.3820
Hours: Monday through Friday, 9 a.m. to 5 p.m., Singapore Standard Time

India
Contact: supplierregistration@bankofamerica.com
Hours: Monday through Friday, 11:30 a.m. to 8:30 p.m., Indian Standard Time

Awards & recognition

We are honored to be recognized for our commitment to supplier diversity and responsible sourcing.

U.S. Veterans Magazine logo

Best of the Best (2020)

U.S. Veterans Magazine Top Veteran-Friendly Companies and Top Supplier Diversity Programs

Corporation of the Year (2020) logo

Corporation of the Year (2020)

By the Greater Women’s Business Center

Billion Dollar Roundtable logo

First Financial Services Company on the Billion Dollar Roundtable

Recognizes companies that have spent at least $1 billion with women-and minority-owned suppliers

Top Corporation (2020)

By the United States Pan-Asian Chamber of Commerce (USPACC)

Supplier engagement 2021 logo

Supplier Engagement Leader (2021)

Among the top 8% of companies assessed by CDP for supplier engagement on climate change