In Cleveland, we believe in working hard and working together. At Bank of America, we’re helping to drive racial equity and economic mobility through partnerships and collaboration to advance our Northeast Ohio community.
Jeneen Marziani | President, Bank of America Cleveland
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Cleveland is your home. It’s ours, too.

We are committed to helping our communities thrive - dedicating our resources to address the issues that matter most in each community where we live and work.

air view neighborhood street

Taking action to support our communities, clients and teammates

Now as always, our commitment to help strengthen the communities we serve is unwavering. We’re partnering with local leaders and organizations to address critical needs, and to advance racial equality and economic opportunity. We’re collaborating with companies and working with skill-building partners to help people succeed in today’s and tomorrow’s economy. And we’re doing our part to help people stay healthy — including investing in benefits and resources for our employees who serve our clients in their communities.

Jeneen Marziani | President, Bank of America Cleveland

Jeneen Marziani | President, Bank of America Cleveland

Let’s build something together

Across the state of Ohio, Bank of America is focused on addressing the needs of our customers, clients, employees and communities. Each member of our team is here to listen and learn what is most important to our clients. And then we try to help them reach their goals. This past year has been extraordinarily challenging, but we continued to open new retail banking locations and hire talented people to serve our customers’ banking needs, all the while supporting our communities. We’ve partnered with nonprofits that help our neighbors most in need. We’ve provided personal protection equipment for first responders, frontline workers and others to ensure our communities’ safety. Workforce development and skill building, notably in communities of color, continues to be one of our primary areas of support, with career-pathway partnerships at local colleges and nonprofit organizations.

African American woman speaking to classroom

Getting the job is just the first step

Initially set up to serve 349 job seekers facing high barriers to success, Towards Employment seeks to help individuals, many of whom are from minority and underserved neighborhoods, find a job and build a career. Their methods have proven successful in the past thanks to local partnerships with companies in high-demand industries. Now, they’re aiming to expand their WorkAdvance program to serve at least 1,200 residents of underserved communities to help even more members of their community find economic independence.

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Supporting positive change and opportunity in Cleveland

EDWINS Leadership & Restaurant Institute empowers formerly incarcerated adults as they transition into the next phase of their lives through culinary education and additional support services, such as employment opportunities and housing. With the help of a Neighborhood Builders® grant, EDWINS was able to expand their offerings and demonstrate how developing skill sets and providing a supportive environment can open doors to economic opportunity and set individuals on a new path to success.

Bank of America Financial Center employee

Find a location

Whether you have everyday financial needs or more complex ones, our experienced specialists can help at locations around your city. Find a location and make an appointment to talk with us.

We remain committed to supporting you with your financial needs during the health crisis. Of course, nothing is more important than your health and safety, and we have taken multiple steps to minimize health risks, based on guidelines from the Centers for Disease Control (CDC) and Prevention. These steps we have taken in our financial centers include enhancing the daily cleaning procedures, implementing plastic screens and distancing markers, following local restrictions on the number of clients that can enter a financial center at one time, and requiring our employees to wear masks. In addition, we are requiring clients wear masks when visiting our financial centers.

We make customers our first priority.
You make us #1.

J.D. Power has ranked Bank of America:

#1 in Customer Satisfaction with Mobile Banking Apps among National Banks

#1 in Customer Satisfaction with Online Banking among National Banks

#1 in Customer Satisfaction with Retail Banking Advice

Bank of america JD Power Awards
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Enjoy local culture for free

See some of the best museums in your area with our Museums on Us® program. You’ll receive free general admission during the first full weekend of every month with your active Bank of America, Merrill, or Bank of America Private Bank (U.S. Trust) credit or debit card and photo ID.