“Making financial lives better is what we do. And listening is how we do it well,” said Holly O’Neill, Chief Client Care Officer at Bank of America. “We have 68 million consumer clients, and I think we have 68 million different pictures of financial health. So we really try to come at it in a very customized way.”
Celebrating our teammates who go above and beyond
At Bank of America, relationships come first. Every day we get to know clients in our communities and learn what matters most.
We’re sharing stories from some of our 210,000 dedicated teammates who prove the power of listening and how they make our communities stronger.
Meet our dedicated listeners
See what they have to say about serving their clients.
"I love what I do. I see myself as a professional helper.”
Kate A., Relationship Banker
"It makes me proud because we’re doing the right things for people.”
Scott R., Consumer Performance Manager
Better Money Habits® Volunteer Champion
"Doing right by our clients is a priority for Bank of America.”
Amy C., Operations Analyst
"I love seeing clients achieve their financial goals. That’s rewarding.”
Johan M., Senior Banker
"I love working with clients and celebrating important milestones with them.”
Linda H., Financial Center Manager
"I take the time to connect, understand and educate.”
Jonathan C., Market Leader
Connecting with people, sharing know-how
Bruno, a Consumer Banking Performance Manager, knows firsthand the importance of listening to his clients and understanding where they want to be in their journey. He provides free financial education to people in his community as a Better Money Habits® Volunteer Champion. Covering topics like the value of good credit to managing debt, Bruno offers helpful tips and tools so they can pursue their financial goals.
Rolling up our sleeves in the community
Through a wide range of programs like Better Money Habits® Volunteer Champions, the Volunteer Honor Program and our 30+ year partnership with Habitat for Humanity®, our Bank of America teammates are inspired to get involved and make local communities stronger. Each year, our employees volunteer nearly 2 million hours and provide generous financial donations to more than 40,000 nonprofits around the world.