Supporting communities impacted by disaster

Earthquakes, wildfires, hurricanes and other environmental disasters have a devastating impact on communities we care deeply about and are committed to supporting. We serve our clients in these communities, and many of our teammates and their families live and work there too. The impact of these disasters is personal to us.

We have a longstanding commitment to responding to communities in times of disaster, whether natural disasters or man-made, humanitarian crises and civil strife. It’s one of the ways we help advance economic and social progress as part of our approach to responsible growth.

We’re helping our clients and teammates by leveraging our resources to assist individuals as they navigate a difficult time, and we’re working with nonprofit partners on the ground to help communities recover and rebuild.

How we help our clients

  • We can help any clients experiencing distress. Assistance is available to impacted clients regardless of their locations.
  • We also use our online and social media channels to stay in touch with our clients (including bankofamerica.com, @BofA_News and Facebook).
  • Finally, we have a priority assistance line for affected clients, so they can speak with a Bank of America representative right away.

How we help our teammates

  • We work to ensure the safety and security of our employees, and offer a variety of support programs to help those impacted by disasters, including grants from our Employee Relief Fund and assistance from our Life Event Services team.

How we help impacted communities

  • In response to the new coronavirus first reported in the city of Wuhan, China, we have committed $500,000 from the Bank of America Charitable Foundation to support relief efforts. This includes $150,000 towards the International Federation of Red Cross and Red Crescent Societies (IFRC), who are delivering assistance to communities affected or at risk of being affected by the coronavirus. We’re also providing $100,000 to Project HOPE, which is airlifting medical equipment to China. The remaining $250,000 will be allocated as ongoing needs are evaluated.
  • In support of the Puerto Rico community, which has been struck by a series of earthquakes, we have committed $125,000 from the Bank of America Charitable Foundation, with $100,000 going to support the local Hispanic Federation’s Puerto Rico Recovery Fund and $25,000 to the Puerto Rico Conservation Trust. The Hispanic Federation is currently providing emergency relief and has been instrumental in the recovery of Puerto Rico since Hurricane Maria in 2017 - focused on economic development, housing and reforestation. This funding is an additional investment to the $350,000 provided by the Bank of America Charitable Foundation following Hurricane Maria in which $250,000 was contributed to the Hispanic Federation’s Puerto Rico Recovery Fund and $100,000 to PathStone.
  • Communities across Australia have been significantly impacted by bushfires and poor air quality caused by their smoke. In response, we have provided a total of $250,000 from the Bank of America Charitable Foundation to support relief and recovery, including $150,000 directed to the Australian Red Cross to help fund emergency response services for those affected by the fires. An additional $100,000 will be directed to other efforts focused on disaster relief.
  • In addition to these efforts, we offer a matching gift program that enables employees to double their contributions to nonprofits and we’ve lowered the minimum amount eligible for a matching gift to $1 for disaster relief in order to increase the impact of every employee donation.

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