Supporting communities impacted by disaster

Hurricanes Harvey, Irma, and Maria, wildfires in California and the earthquakes and Hurricane Katia in Mexico have had a devastating impact on communities that we care deeply about and are committed to supporting. We serve our clients in these neighborhoods, and nearly 45,000 of our teammates and their families live and work there too. The impact of these disasters is personal to us.

We have a longstanding commitment to responding to communities in times of disaster, whether natural disasters or man-made, humanitarian crises and civil strife. It’s one of the ways we help advance economic and social progress as part of our approach to responsible growth.

We’re helping our clients and teammates by leveraging our resources to assist individuals as they navigate a difficult time, and we’re working with nonprofit partners on the ground to help communities recover and rebuild.

How we’re helping our clients

  • We can help any clients experiencing distress. Assistance is available to impacted clients regardless of their locations.
  • We’re also using our online and social media channels to stay in touch with our clients (including bankofamerica.com, @BofA_News and Facebook).
  • Finally, we’ve set up a priority assistance line 855.729.1764 for affected clients, so they can speak with a Bank of America representative right away.

How we’re helping our teammates

  • We’ve worked to ensure the safety and security of our employees, and we’re offering a variety of support programs to help those impacted, including grants from our Employee Relief Fund and assistance from our Life Event Services team.

How we’re helping communities affected by the recent disasters

  • Bank of America and our employees have committed nearly $5 million to support communities impacted by Hurricanes Harvey, Irma and Maria, California wildfires and the earthquakes and Hurricane Katia in Mexico:

    • Hurricanes Harvey and Irma: We’ve directed $2 million from the Bank of America Charitable Foundation to support relief efforts, with $500,000 going directly to the American Red Cross Disaster Relief Fund to support immediate shelter needs. And we are partnering with local organizations to determine specific recovery needs that have been unmet, and how we can help, to allocate the remaining funds.
    • Earthquakes and Hurricane Katia in Mexico: We’ve directed $250,000 from the Bank of America Charitable Foundation to Mexican recovery. Funds will be allocated to nonprofit partners effectively addressing needs on the ground.
    • Hurricane Maria: We’ve committed $250,000 to support recovery in Puerto Rico and the U.S. Virgin Islands. Funds will be allocated to nonprofit partners effectively addressing needs on the ground.
    • California wildfires: We've pledged $200,000 to support relief and recovery in the regions affected, including $100,000 to the American Red Cross for immediate needs.
    • Our employees have contributed more than $1 million in charitable donations, which we are doubling through our matching gifts program for a combined impact of more than $2 million in disaster relief support. To increase the impact of employee giving toward disaster relief, we’ve also lowered the minimum amount eligible for a matching gift.

How you can help

To contribute to relief efforts, consider a donation to the American Red Cross.


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