Supporting communities impacted by disaster

Earthquakes, wildfires, hurricanes and other environmental disasters have a devastating impact on communities we care deeply about and are committed to supporting. We serve our clients in these communities, and many of our teammates and their families live and work there too. The impact of these disasters is personal to us.

We have a longstanding commitment to responding to communities in times of disaster, whether natural disasters or man-made, humanitarian crises and civil strife. It’s one of the ways we help advance economic and social progress as part of our approach to responsible growth. In 2017 alone, Bank of America and our employees committed more than $5 million to support communities impacted by natural disasters including Hurricanes Harvey, Irma and Maria, the earthquakes and Hurricane Katia in Mexico, and California wildfires.

We’re helping our clients and teammates by leveraging our resources to assist individuals as they navigate a difficult time, and we’re working with nonprofit partners on the ground to help communities recover and rebuild.

How we help our clients

  • We can help any clients experiencing distress. Assistance is available to impacted clients regardless of their locations.
  • We also use our online and social media channels to stay in touch with our clients (including bankofamerica.com, @BofA_News and Facebook).
  • Finally, we have a priority assistance line for affected clients, so they can speak with a Bank of America representative right away.

How we help our teammates

  • We work to ensure the safety and security of our employees, and offer a variety of support programs to help those impacted by disasters, including grants from our Employee Relief Fund and assistance from our Life Event Services team.

How we help impacted communities

  • We continue to work with our local teams and partners to learn more about the impact of the fires in California and how we can best assist. In early November 2018, we directed $250,000 in funding from the Bank of America Charitable Foundation to support American Red Cross shelters and other response activities, and will continue to assess the need for additional support. This is in addition to the $100,000 our Charitable Foundation pledged to the American Red Cross in August to support families and communities impacted by wildfires.
  • Our Charitable Foundation provided $1 million of support for relief and recovery for communities impacted by Hurricane Florence and the subsequent flooding, including $250,000 to the American Red Cross to help with storm preparations. We continue to work with impacted communities to determine where the remaining funds are needed to assist in recovery efforts.
  • We are directing $500,000 in funding from the Bank of America Charitable Foundation in response to the impacts from Hurricane Michael. This includes $150,000 directed to the American Red Cross Disaster Relief Fund for immediate relief. We will work with impacted communities to determine where the remaining funds are needed to assist in recovery efforts.

How you can help

To contribute to wildfire relief efforts and to support those impacted by Hurricane Florence and Hurricane Michael, consider a donation to the American Red Cross.


Open Location
Open How we're involved