Supporting communities impacted by disaster

Earthquakes, wildfires, hurricanes and other environmental disasters have a devastating impact on communities we care deeply about and are committed to supporting. We serve our clients in these communities, and many of our teammates and their families live and work there too. The impact of these disasters is personal to us.

We have a longstanding commitment to responding to communities in times of disaster, whether natural disasters or man-made, humanitarian crises and civil strife. It’s one of the ways we help advance economic and social progress as part of our approach to responsible growth.

We’re helping our clients and teammates by leveraging our resources to assist individuals as they navigate a difficult time, and we’re working with nonprofit partners on the ground to help communities recover and rebuild.

How we help our clients

  • We can help any clients experiencing distress. Assistance is available to impacted clients regardless of their locations.
  • We also use our online and social media channels to stay in touch with our clients (including, @BofA_News and Facebook).
  • Finally, we have a priority assistance line for affected clients, so they can speak with a Bank of America representative right away.

How we help our teammates

  • We work to ensure the safety and security of our employees, and offer a variety of support programs to help those impacted by disasters, including grants from our Employee Relief Fund and assistance from our Life Event Services team.

How we help impacted communities

  • In response to Hurricane Dorian, we’re providing $250,000 from the Bank of America Charitable Foundation to the American Red Cross to help provide immediate relief across the Bahamas and to Southeast U.S. states including Florida, Georgia, Virginia, North Carolina and South Carolina as they prepare for the effects of the hurricane. In addition, we offer a matching gift program that enables employees to double their contributions to nonprofits and we’ve lowered the minimum amount eligible for a matching gift to $1 for disaster relief in order to increase the impact of every employee donation.
  • Bank of America has a longstanding partnership with the American Red Cross. Bank of America and its employees have donated more than $4.5 million to the American Red Cross in support of its disaster relief efforts over the last five years.

How you can help

To support those impacted by Hurricane Dorian, consider a donation to the American Red Cross.

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