About Bank of America - Service, Commitment & Philanthropy

ALL OF US / BETTER CONNECTED

We're committed to creating a more inclusive world for all of us.

[On screen copy] Support Services at Bank of America employs over 300 people with intellectual disabilities
Music throughout
Selina Waller - So many success stories in here, it’s just crazy.
[On screen copy] Keri Laws, Support Services Employee
Keri Laws - It makes me feel really good that I’m getting married this year.
[On screen copy] Dawn Trinidad, Support Services Employee
Dawn Trinidad - I’m a good influence on my son because I got my job here.
[On screen copy] Selina Waller, Support Services Employee
Selina - Everybody encourage you to do your best.
Dawn - Yes, this is a job that I can do!
Selina - I have a future here.
Keri - We’ve become friends here at Bank of America, it’s like a family.
[On screen copy] Bank of America signage
Kelly Fredrickson - Support Services is an organization within Bank of America of about 300 people with intellectual disabilities. And they do graphic design, printing, kitting, fulfilling, and inventory management.
[On screen copy] Kelly Fredrickson, Creative, Brand and Agency Management Executive
Kelly - That’s what they do. Who they are is one of the best parts of Bank of America.
[On screen copy] Mark Feinour, Support Services Executive
Mark Feinour - The culture within Support Services is for our teammates to look out for each other. And what we found with Ron and Terence is, they have a special relationship. Ron is a great resource for Terence, to help him get to and from the building each morning. And then on the flip side, Terence is a help with Ron when they sit there and do fulfillment jobs together. They compliment each other well with their abilities.
Speaker - Ron is an asset to the team, keep up the great job Ron.
[On screen copy] Anne Finucane, Vice Chairman
Anne Finucane - So much of what you do is about the respect that we’re giving to our customers. Without your help, we simply would not do as well. And you should congratulate yourselves for that.
Mark - We consider Support Services like any other line of business. Everything that we do within Support Services is 100% quality checked. And 99% of our business is repeat business because our customers see what we do and realize that they’re getting a better product at a lower cost than they would using an outside supplier.
Kelly - We have a real opportunity and responsibility at Bank of America to demonstrate inclusivity, to demonstrate what it means to build a diverse workforce, to demonstrate that we understand our customers’ needs, all of our customers. And I think having a group like Support Services integral to the fabric of Bank of America helps all of our employees understand what it means to work in an inclusive place.
Selina - Hey guys, how we doing this morning?
(laughter)
Selina - Family, and I mean it from the bottom of my heart. This is family. From the moment we come in the morning till the time we leave, this is us.
End card: (end slide)
Bank of America logo
ALL OF US / BETTER CONNECTED
To learn more, visit bankofamerica.com/supportinginclusion

© 2017 Bank of America Corporation
End card: (end card)
Bank of America logo
LIFE / BETTER CONNECTED
To learn more, visit bankofamerica.com/supportinginclusion

© 2017 Bank of America Corporation

See how

KEN BURNS PBS helicopter in Vietnam War

“The Vietnam War,” a landmark documentary by Ken Burns and Lynn Novick is airing now on PBS.

"The Vietnam War” is airing now on PBS.

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#PICKUPHOPE

Play Video about Dustin Plunkett

Dustin Plunkett shows the world how to put down limits and #PICKUPHOPE.

Watch Dustin Plunkett put down limits and #PICKUPHOPE.

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(Dustin) Growing up, I was moved home to home, family member to family member. Nobody knew how to support me, because of my cleft palate and my intellectual disability. I would always get laughed at because of the way I talked. I had no self-esteem. I’d be getting bullied every single day, getting my lunch money stolen, I was getting my backpack stolen and shredded with razor blades. I had either two choices, either start fighting against these bullies, or go home and cry myself to sleep every single night. At the age of 7, I got involved in the Lakewood youth sports program, and that’s when I first met Coach Chuck who’s been not just a friend but a mentor, a role model, and a father figure to me.

(Coach Chuck) How’s it going?

(Dustin) It’s going good, how are you?

(Coach Chuck) Good to see you!

(Dustin) Chuck approached me about joining Special Olympics; I’m like, what is it, who is it for, how’s it going to make a difference in my life?

(Coach Chuck) He started meeting the other athletes and participants in the program and he hit off with like two or three of them right away.

(Dustin) Me not having that family support system and all that growing up, that became my family, my support system.

(Coach Chuck) That was the first step in what has transpired for Dustin, just an amazing career thus far.

(Dustin) I became a fulltime employee for Special Olympics Southern California in 2015. We’re all coming together for one common goal: to make a change in the life of the athletes we serve.

(Dustin) Let’s say that you were going to speak at A World of Difference about how Special Olympics made a world of difference in your life. Right now, I mentor multiple athletes depending on what their needs are at the time. Let me win.

(Marco) Let me win.

(Dustin) But if I cannot win.

(Marco) But if I cannot win.

(Dustin) Let me be brave in the attempt.

(Marco) Let me be brave in the attempt.

(Dustin) Perfect!

Basically, the one thing I want everyone to take away from this is really to see the ability in our athletes and not the disability.

Alright let’s go!

It’s important to me to make the guys I coach into leaders, in their lives on and off the court, because I know how much it made a profound impact on my life.

[move around guys, move around, there you go, keep going.]

Warriors on three, ready? 1.. 2..3…Warriors!

From being a shy young kid, being bullied, to working full time for Special Olympics Southern California, to being an ESPN Analyst, live in front of millions of people around the world, is a miracle for me.

My goal is to just share my story.

All it is is you having the heart and the courage to dream big and never letting anything get in your way and stop you.

If something comes up in your way and they tell you “you can’t do it,” prove them wrong by just saying two words, “watch me.”

Investor Relations Q3 2017 Financial Results

Bank of America reports financial results for the third quarter of 2017.

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THE VIETNAM WAR three musicians

We partnered with Spotify on song covers from the Vietnam War era.

Partnering with Spotify on song covers from the Vietnam War era.

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Supporting communities impacted by disaster.

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