2012 Corporate Social Responsibility Highlights

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To our customers, clients, shareholders, neighbors and teammates:

Our purpose is to help make financial lives better. Better by connecting our customers and clients to the financial solutions they need. Better by connecting across our company to deliver those solutions. And, better by making connections in the communities in which we live and work.

Every day I hear examples of how our employees have made a difference — helping a small business get up and running, advising a family on a financial plan for college, or bringing a large deal to a successful close. I'm equally proud of the impact our team makes every day through our 1.5 million annual volunteer hours, and our involvement in so many important issues, including hunger relief, education, job training, the environment and support for our military and veterans. Under Anne Finucane's leadership, our Corporate Social Responsibility team oversees these activities and is available to provide additional details about our efforts. For those interested, contact information for members of the team can be found here.

I believe we have a unique opportunity to make the financial lives of those we serve better. This report captures some of the steps we have taken to do just that.

Brian T. Moynihan, Chief Executive Officer

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