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Andrea B. Smith

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Andrea B. Smith | Chief Administrative Officer

Andrea B. Smith, Chief Administrative Officer

Andrea B. Smith is Bank of America’s chief administrative officer (CAO) and a member of the company’s executive management team. Smith leads global functions and businesses that drive responsible growth, operational excellence and the company’s customer-focused strategy.

As CAO, Smith is responsible for the company’s three-year strategic plan, business integration efforts, and operations that support the entire company. She leads the Global Principal Investments team, which invests the bank’s capital in strategic priorities, including Zelle® and TruSightTM. She manages the company’s capital, recovery and resolution planning, and the bank’s efforts in 90 U.S. markets. She also oversees enterprise event response, global security, an 80 million-square-foot real estate portfolio across 40 countries, and a $20.5 billion spend with vendors, including industry-leading supplier diversity efforts, a key part of the bank’s environmental, social and governance (ESG) work. Under her leadership, the bank spent more than $2 billion with women and minority-owned businesses and has been recognized for its commitment to supplier diversity by the Women’s Business Enterprise National Council, the National LGBT Chamber of Commerce, and the National Minority Supplier Development Council.

Smith has held a number of senior leadership positions for the company, including head of Global Human Resources. In that role, she managed a global workforce of more than 200,000 employees and transformed the bank’s hiring, employee benefits, and diversity and inclusion efforts. She joined Bank of America in 1988 with a degree in economics from Southern Methodist University.

She is a thought leader on workforce development, education and economic mobility. She chaired Charlotte’s Chamber of Commerce in 2017 and currently co-chairs the Leading on Opportunity Council. Smith serves as chair of the North Carolina Business Council and co-chair of the My Future NC Commission, which focuses on education and training needs across the state. She also serves on the board of the Charlotte Sports Foundation and the American Bankers Association.

Smith has a deep commitment to diversity and inclusion, establishing the Black Executive Leadership Council seven years ago to help increase representation, sponsorship and advancement of black/African-American leaders. As an advocate for women, she co-founded the Global Women’s Conference to bring together top women leaders to invest in their development. Smith serves on the board of directors for the International Women’s Media Foundation.

She was named 2017 Charlotte BusinessWoman of the Year by Queens University and has been recognized by American Banker for the past several years as one of the Most Powerful Women in Banking.

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