Bank of America scores 100 percent on U.S. Business Leadership Network Disability Equality Index

Bank listed as leader in supporting people with disabilities

Bank of America been named as a leader in supporting people with disabilities. The company recently received a score of 100 percent on the 2017 U.S. Business Leadership Network’s (USBLN) Disability Equality Index (DEI), an annual listing of companies that are leading the way in policies, practices and programs that are inclusive of people with disabilities.

Bank of America’s inclusion in the DEI is the latest recognition of the bank’s commitment to diversity and inclusion, its work to create an environment where all employees can succeed and achieve their goals, and long-standing relationships with community partners, such as the Ad Council’s Love Has No Labels campaign and Special Olympics.

"We work every day to make sure that we’re creating a workplace where all our employees can reach their full potential,” said Sheri Bronstein, Bank of America global human resources executive. “Our commitment to inclusion is evident in our benefits and programs designed to support those with disabilities and ensure that all employees can make meaningful contributions within our company.”

“It is our goal to be the company of choice for employees and customers with disabilities,” said Cathy Bessant, Bank of America chief operations and technology officer and executive management team sponsor for the company’s disability advocacy initiatives. “We are proud of this recognition and will build upon this foundation as we continue to create a work environment that’s inclusive, welcoming and accessible to all.”

Bank of America was among 68 companies that scored 100 percent on this year’s index, based in part on its strong support of people with disabilities – both employees and customers.

  • Support for employees with disabilities: Bank of America ensures that all employees have access to the technology and information needed to reach their goals. Closed captioning is available for internal employee broadcasts, and employees can use navigation tools designed for the visually-impaired to order technology equipment. Our Disability Advocacy Network (DAN) supports employees with disabilities, as well as employees who have family members, friends or customers with disabilities, by connecting them to opportunities for professional growth and development, holding information forums, and providing opportunities for community involvement. DAN members also educate our company about topics that are important to the disability community, holding employee and community events focused on special needs planning, resources for children with learning disabilities, Alzheimer’s and eldercare, diabetes, and disability etiquette and services available at the bank.
  • Being magnetic for top talent, including people with disabilities: We have staffing teammates dedicated to disability hiring, who partner with external disability organizations to help get referrals into our pipeline. We partner with national agencies and local community-based organizations to provide people with disabilities equal access to employment opportunities. This extends to disabled veterans and our partnerships with organizations like the Department of Defense’s Hiring our Heroes, Vocational Rehabilitation, and Goodwill Industries.
  • Providing world-class service for customers with disabilities: Having a diverse and inclusive workplace makes us a better company because it helps us meet the diverse needs of our employees, customers and communities. We promote accessible banking through a variety of tools and services including accessible facilities, auxiliary aids and additional services at no charge. Talking ATMs deliver private verbal instructions through a headset that plugs into an audio jack to help customers complete their transaction. Merrill Lynch financial advisors who are certified in special needs planning provide integrated solutions for the entire household, and help address issues that may be unique to families of children with disabilities. The bank also offers ADA-compliant banking services through its iPhone mobile app, online banking chat and sales.

To be considered for inclusion in the DEI, Bank of America completed a survey created by national leaders in consultation with the appointed DEI Advisory Committee, a diverse and voluntary group of experts in business, policy, and disability advocacy. Companies included on this year’s index scored at or above 80 percent, with scores of 100 percent awarded to companies that are considered the most inclusive for people with disabilities.

Learn more about the recognition we have received for our commitment to diversity and inclusion.


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