Man and woman walking

Championing employment for individuals with disabilities starts at home for Bank of America

At Bank of America, we believe it’s important to understand the 3 million people in the U.S. with intellectual disabilities, both as customers and as employees. We have a long-standing commitment to diversity and inclusion, from employing individuals with disabilities to engaging employees through advocacy and volunteerism and ensuring our products and services are accessible.

Our Support Services team is an in-house marketing and fulfillment operation made up of 300 employees with intellectual disabilities, who support every major line of business within the enterprise. The group operates in Wilmington, Delaware; Belfast, Maine; Dallas, Texas; and now Boston, Massachusetts. Everything they touch affects the customer.

Support Services gives individuals facing barriers to employment the opportunity to achieve financial stability and become successful members of their communities.

“Support Services is one way we are creating an environment where all employees, including those with disabilities, have an opportunity to succeed and achieve their goals and is a demonstration of our broader commitment to strong environmental, social and governance practices,” said Ava Mehta, Global Human Resources Executive.

As Support Services senior executive Mark Feinour explains, “We’re just like any other business. We just happen to have a different talent pool that we draw from.”

Source: Special Olympics. What is Intellectual Disability? (2017).


Source: Special Olympics. What Is Intellectual Disability? (2017).