Google+ Community Guidelines

We're excited to share what we’re doing in local communities, and supply our customers with resources and answers they need to support their financial lives. However, because banking is such a highly regulated industry, we have to follow certain rules. For now, we are only able to post on Google+ and cannot moderate comments, but we would be happy to communicate with you through the channels listed below.

Customer Service Inquiries

If you are a customer with a question about a Bank of America account, you can contact a service specialist through the Get Help section of our Bank of America app on Facebook, which allows you to communicate privately with a Bank of America representative.

You may also receive assistance with banking and personal accounts through our other channels:

Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.

Those are the basics. Our full policies are listed below.

The information provided on this site is for general informational and educational purposes only. The opinions and/or views expressed by Bank of America employees on Google+ represent the thoughts of those individuals, and not those necessarily of Bank of America or any of its affiliates. Statements made on Google+ are those of each individual user unless made by an authorized representative of the bank.

Media Inquiries

If you are a member of the media, please visit our Bank of America newsroom for more information and press contacts.

Links to Third-Party Sites

We may occasionally post links to third-party sites when we think you’ll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the site or company. Bank of America is a large corporation with many advertising relationships. We will do our best to identify and disclose any relationships that Bank of America may have with a site or company.

Please note that any URL coming from the domain “” leads to an official Bank of America website.

Paid Sponsors and Sponsorships

Some linked third-party sites may contain content provided by paid sponsors of Bank of America, and such sponsors may disclose that relationship on their sites. Additionally, those paid sponsors’ Google+ posts will contain the term “Paid Sponsor,” indicating the paid nature of the relationship.

Privacy and Security Policies

With respect to content posted on our Google+ page, Bank of America follows Google's privacy policy. Please note that when visiting any official Bank of America Google+ page, you are also subject to the terms and conditions of Bank of America's privacy policy and general terms of use, as well as Google's terms of service and privacy policy.

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