2012 CSR Report

See how we’re helping address environmental, social and economic issues.

Progress in meeting commitments to customers, clients and communities

Being a responsible business is integral to our success and that of the customers, clients, shareholders and communities we serve around the world. Corporate social responsibility is embedded in our values and informs how we conduct business, develop products and services and deliver on our goals and commitments.

“Our CSR report demonstrates how our business practices and operations impact local communities around the world,” said Bank of America Corporate Social Responsibility and Consumer Policy Executive Andrew Plepler. “We’re modifying our business practices, living up to our lending, investing and environmental goals, and supporting leadership development, volunteerism and diversity and inclusion.”

See how we're making an impact:


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Bank of America’s reporting includes a CSR Highlights brochure that aligns with our enterprise commitments and areas of CSR work. And a full CSR report structured to follow and respond to the Global Reporting Initiative (GRI) G3.1 framework and GRI’s Financial Services Sector Supplement, the industry standard by which CSR efforts are evaluated and measured. GRI has concluded that the 2012 Bank of America CSR report fulfills the requirement of Application Level B+.

Join the conversation: See how we’re helping address environmental, social and economic issues on the Bank of America Facebook page and Twitter at @BofA_Community

Highlights on progress we made in 2012 include:

certificate Following the early completion of our initial, $20 billion environmental business initiative, we announced a new, 10-year goal to dedicate $50 billion to address global climate change and demands on natural resources. This brings the total to $70 billion over the course of 16 years.
certificate Investing $106 billion toward community development in low- and moderate-income communities, totaling $570 billion since 2009. This includes more than $85 billion in affordable housing.
certificate Launching the Global Ambassadors Program, in conjunction with Vital Voices Global Partnership, to promote leadership and economic empowerment including mentoring forums for emerging women leaders in India, South Africa, Haiti, Singapore and Brazil.
certificate Embracing and fostering diversity and inclusion with a global workforce in more than 40 countries — in thought, experience, style, culture, ethnicity and sexual orientation.
certificate Focusing on military recruiting by hiring nearly 1,600 employees with military experience, surpassing the goal of 1,200 new hires.
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Over the past few years, we’ve learned more about how
our business practices and operations impact local communities around the world.

Andrew Plepler
CSR and Consumer Policy executive

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