ASSISTING OUR CLIENTS Economic Impact Payments frequently asked questions

Recently, as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act, the U.S. federal government began delivering Economic Impact Payments to eligible Americans. For information about these payments, see our FAQs below and visit IRS Get My Payment FAQs for further details.

General questions
Receiving payment
Tracking payment status
Avoiding scams

General questions

What do I need to know about my Economic Impact Payment?

  • The IRS will distribute payments using the information that the IRS has on file for each eligible individual or family
  • For most of the recipients, payments will be deposited directly into the same bank account that they have most recently used to receive a tax refund or monthly Social Security payment. Others will receive paper checks in the mail, at the address that the IRS has on file for that individual.
  • Banks, including Bank of America, cannot and do not provide personal account or address information to the IRS
  • Direct deposits are posted for open accounts on the effective date set by the Treasury

Am I eligible, and when will My payment arrive? Contact the IRS.

What should I do to return an Economic Impact Payment (EIP)?

To learn what you need to do to return an Economic Impact Payment check or direct deposit, visit the IRS Economic Impact Payment Information Center website.

Back to top

Receiving payment

How do I know if I received a payment electronically? Check your account without leaving home.

  • Monitor your account and take care of everyday banking needs using our Mobile Banking app1 or in Online Banking
  • Set up a direct deposit account alert2 to tell you when direct deposits post to your account
  • The description of the deposit in your account will include the word "IRS." Keep in mind, the IRS is using the same description for both the stimulus payment and income tax refund.

How can I deposit my paper check without visiting a Financial Center?

How can I access and use my funds quickly? Use your debit card to pay and get cash.

  • Use your debit card to make purchases and withdraw cash from one of our ATMs
  • We have more than 16,800 ATMs around the country, including more than 3,000 drive-up ATMs — use our ATM locator to find one now
  • You can check your balance, send money to friends and family and pay bills using our Mobile app
  • If you visit the Financial Centers, please expect longer lines as we ensure physical distancing and other safety measures to protect our clients and associates

I received a pre-paid debit card for my Economic Impact Payment (EIP). How can I access these funds?

  • You should activate your EIP pre-paid debit card and create a PIN. Information on how to do this was included with the card.
  • Visit www.eipcard.com for more information on how to use the card, which is issued by MetaBank, N.A.

Back to top

Tracking payment status

The IRS has bank information from a previous tax return that is no longer current. What should I do?

In some situations you may be able to update your account information. Visit IRS Get My Payment to learn more.

Why isn’t my direct deposit showing up in my account?

  • All direct deposit payments are posted to open accounts on the date set by the Treasury
  • Visit IRS Get My Payment to track the status of your payment

I don’t recognize the account number the IRS sent my payment to? How do I get my payment?

The IRS Get My Payment FAQs can help you identify which accounts you may have elected for a tax refund, which may have included a refund through a tax preparer account or loaded debit card.

What happens if my direct deposit went to my closed account?

  • In the event that a payment is sent to a closed account, the IRS requires Bank of America reject and return the payment
  • Visit the IRS website for more information on how to receive your payment

I have questions about the amount of my payment. Who can help me?

  • Visit the IRS website for information regarding eligibility, requesting, calculating and receiving payments
  • You can check status of your payment, payment type (direct deposit or paper check) and how to set up a direct deposit if available at IRS Get my Payment
  • Our Financial Center and contact center associates will not have information on Economic Impact Payment eligibility, timing or distribution. These payments are decided and distributed solely by the IRS.

I still haven’t received my payment. Where is it?

  • The Internal Revenue Service (IRS) is responsible for the timing, amount and distribution of these payments, and has stated that payments will be sent in waves over the course of multiple weeks into July 2020
  • Visit IRS Get My Payment to track the status of your payment

Back to top

Avoiding scams

What can I do to help protect against fraud? Take these steps.

  • Check the IRS website for information about your payment status and account information
  • Make sure your contact information is accurate in your account
  • Set up security and account alerts
  • Remember, if we need to reach out to you, we'll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls
  • Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts secure

Back to top

Our Resource Site has the latest information and solutions to help you through this challenging time