Twitter community guidelines

Bank of America Corporation has a variety of different Twitter handles with several purposes, including sharing what we're doing in local communities, providing customer service assistance and sharing information about career opportunities at Bank of America.

Please see below for a detailed explanation of each of our Twitter handles.

Our company Twitter pages are all public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets and your tweets may even show up in search-engine results (like on Google or Yahoo!).

When tweeting with Bank of America Corporation, we encourage everyone to:

Use common courtesy and be respectful of others
Tweet your own original content, and avoid content that you know to be fraudulent
Never tweet someone else's copyrighted work, unless you have permission
Never tweet personal, identifying or confidential information

Customer service inquiries

If you are a Bank of America customer with a specific question about an account, please tweet us at our @BofA_Help handle and a Bank of America employee will assist you. You can also get help by:

Contacting us at bankofamerica.com
Logging in to our online banking
Calling us at 1.800.432.1000
Visiting one of our financial centers and speaking with a professional in person https://www.bankofamerica.com/locations
Contacting a service specialist by clicking the Send Message button on our Facebook page, which you can access here

If you are a Bank of America Global Banking and Markets client with a specific question about your account, you can get help by:

Contacting us at www.bofaml.com

If you are a Merrill Lynch Wealth Management client with a specific question about an account, you can get help by:

Emailing us at mlolmail_mlolmail@ml.com
Calling us at 1.800.MERRILL (637.7455)

If you are a Bank of America Private Bank client with a specific question about an account, you can get help by:

Calling us at 1.800.878.7878

If you are a Merrill Edge Self-Directed client with a specific question about an account, you can get help by:

Calling us at 1.888.MER.EDGE (637.3343)

Bank of America Corporation has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.

All of our Twitter handles are managed and monitored by Bank of America Corporation.

Those are the basics. Our full policies are below.

Important notices

Because our Twitter handles are public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.

Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our community policy.

Interacting with us on Twitter

Our Twitter handles are managed and monitored by Bank of America Corporation. We’re actively watching what people are saying to and about Bank of America on Twitter to ensure we're receiving and/or offering feedback. However, because of the public nature of the platform, we simply can’t respond to or engage on all issues.

Never disclose any financial information on Twitter. Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter's policies here.

In addition, we discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites.

Please don't use Twitter to report phishing or criminal activity. Suspicious emails should be forwarded to abuse@bankofamerica.com. If you would like to make a report, please call 1.800.432.1000 and a representative can assist you.

Our Twitter handles

Tweets to or from @BofA_Help and @BofA_Careers are direct communications with our employees. Please note that if we see tweets regarding questions about Bank of America banking products, services or career opportunities, we'll try to reach out to see how we can help. We want to make your banking experience better. While we'll make every effort to respond to your tweets in a timely manner, we can't guarantee that we'll reply to every tweet.

@BofA_Careers (for learning about career opportunities) More Details
@BankofAmerica (for the latest community information) More Details
@BofA_Help (for customer service) More Details
@BofA_News (for the latest news and information) More Details
@BofA_Business (for global perspective) More Details
@MerrillLynch (for wealth management insights) More Details
@BofAPrivateBank (for the latest news and information) More Details
@MerrillEdge (for investing insights and tips) More Details

Media inquiries

If you are a member of the media, please visit the Journalist Resources page in the Bank of America newsroom for more information and press contacts.

Copyright and Intellectual Property Policies

Please note the following copyright and intellectual property policies:

Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
By submitting any content to our Twitter pages, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
Using our Twitter pages to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
Please note that by posting comments, posts, tagged photos, videos, idea, or any other content on our Twitter pages, you are granting Bank of America nonexclusive, worldwide rights to republish, redistribute or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.

Links to third-party sites

We may occasionally tweet or retweet links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, website or company. Participation in #followfridays also doesn't constitute an official endorsement.

Any ranking or ratings provided may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings are not indicative of any future performance or investment outcome.

Paid sponsors and sponsorships

Bank of America is a large corporation with many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by Bank of America. These paid sponsors may disclose this relationship on their sites. Additionally, a paid sponsor’s tweet may contain the term "SPONSORED" or “AD,” indicating the paid nature of the relationship.

Company profiles on Twitter

Also note that twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its privacy policy and terms of service. These policies apply to your use of Twitter. In addition, please note that when visiting any official Bank of America’s company Twitter pages, you are also subject to the Terms and Conditions of Bank of America's privacy policy and general terms of use.

To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.

Additional information

@BofA_Careers (for learning about career opportunities at Bank of America)

Stay up to date with featured job opportunities at Bank of America, BofA Securities, Merrill Lynch and Bank of America Private Bank by following @BofA_Careers on Twitter. Please note that we do not accept applications via Twitter. To apply for a position, please visit careers.bankofamerica.com. Bank of America Corporation and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

If you do not wish to receive these tweets, please do not follow @BofA_Careers.

@BankofAmerica (for the latest community information)

Follow @BankofAmerica to receive up to date information about how Bank of America is empowering consumers, supporting communities and fueling economic growth in the local communities we serve. If you do not wish to receive these tweets, please do not follow @BankofAmerica.

@BofA_Help (for customer service pertaining to Bank of America)

Tweets to or from @BofA_Help are direct communications with our employees. Assistance is available during our operating hours:

Monday – Friday: 8am – 9pm ET
Saturday: 8am – 9pm ET
Sunday: 8am – 9pm ET

We'll do our best to respond, and may also proactively reach out to people who are tweeting about Bank of America products or services.

We’re happy to be able to serve our customers in this way. However, there are limits to what we can discuss in a public forum like Twitter. If you have a question about a personal account or other confidential matter, we may request that you send us a direct message through Twitter with your name and phone number. At that point, a Bank of America employee will follow up with you personally to discuss your issue or question in detail.

The @BofA_Help handle is not intended to serve Merrill Edge, Merrill Lynch, BofA Securities or Bank of America Private Bank customers.

If you do not wish to receive these tweets, please do not follow @BofA_Help.

@BofA_News (for the latest news and information)

Following @BofA_News lets you stay up to date with news, information and resources about Bank of America. If you do not wish to receive these tweets, please do not follow @BofA_News.

@BofA_Business (for global perspective, comprehensive solutions and strategic guidance)

Following @BofA_Business is a great way to receive relevant, up-to-date information about the company’s global perspective, comprehensive solutions and strategic guidance. If you do not wish to receive these tweets, please do not follow @BofA_Business.

Any opinions, views, statements, estimates or projections ("posts") posted on the company’s social media sites or pages are solely those of the individual author(s). As such, any posts by an employee or agent of Bank of America or any of its affiliates are solely those of such employee or agent and do not necessarily reflect the views of BofA. Such posts by a BofA employee or agent are intended to be used solely for informational purposes and are not meant to be an official statement, confirmation, offer or agreement of any kind, nor a solicitation or recommendation to buy, sell or hold securities. Similarly, BofA does not accept time-sensitive, action-oriented messages or transaction orders, including orders to purchase or sell securities, via online posts. All market prices and market data contained in or attached to a post are indicative and subject to change without notice. BofA has no obligation to update, modify or amend any posts on this web page, or to otherwise notify a recipient thereof, in the event that any matter stated herein, or any opinion, projection, forecast or estimate set forth herein changes or subsequently becomes inaccurate.

Third-party posts and/or links do not reflect the views of BofA. BofA does not adopt or endorse, and shall not be responsible for third-party posts, unless otherwise indicated. BofA reserves the right to intercept, monitor, review and retain all posts posted to this web site by any third-party as permitted by applicable law. All posts, whether by third-parties or by BofA employees or agents, may be subject to being archived, monitored and produced to regulators and in litigation in accordance with BofA's policies and applicable laws, rules and regulations. Unless expressly prohibited by applicable law, posts may be archived in countries other than the country in which the party making the post is located, and may be treated in accordance with the laws and regulations of the country of each individual included in the entire communication. BofA further reserves the right to remove or modify any post, whether posted by its employee or agent, or by a third-party to the site if, in its sole discretion, the post is not consistent with its policies or business purposes.

Any posts or other content, information or any materials provided on the company’s social media sites or pages are on an "as is" basis. BofA makes no warranty, expressed or implied, as to its accuracy, completeness or timeliness, or as to the results to be obtained by recipients, and shall not in any way be liable to any recipient for any inaccuracies, errors or omissions herein. BofA does not waive any intellectual property rights in the posts.

The information in the posts on the company’s social media sites or pages are not intended to replace a recipient's own internal business processes for evaluating proposed transactions. Recipients should seek financial advice regarding the appropriateness of investing in any securities referred to in such posts and should understand that any statements regarding future prospects of the instruments or the securities included in them may not be realized. There can be no assurance that securities mentioned in the posts could be sold or bought at such prices from BofA or another party or market participants. Past performance is not necessarily a guide to future performance. Foreign currency rates of exchange may adversely affect the value, price or income of any security or related investment. BofA does not provide tax, accounting or regulatory advice. Any tax statements contained in a post are not intended or written to be used, and cannot be used, for the purpose of (i) avoiding U.S., federal, state or local tax penalties or (ii) promoting, marketing or recommending to another party any transaction, partnership or other entity, investment plan or arrangement. Please consult your advisor as to any tax, accounting or legal statements made herein.

Without limiting the foregoing, @BofA_Business shall have no liability whatsoever to a recipient of any message or content, whether in contract, in tort (including negligence), under a warranty, under statute or otherwise, in respect of any loss or damage suffered by such recipient as a result of or in connection with any actions, opinions, recommendations, forecasts, judgments or any other conclusions or any course of action determined by it or any third party whether or not based on the content, information or materials contained herein.

Bank of America employees that make defamatory statements and/or statements that infringe or authorize any infringement of copyright or any other legal right by online communications may violate company policy. Such statements are being made outside the scope of employment and the employee making the statement may be subject to discipline, up to and including termination. The company will not accept any liability in respect to such communication, and the employee responsible will be personally liable for any damages or other liability arising from such statements.

The inclusion of a link to an external web site by @BofA_Business should not be understood to be an endorsement of that website or the site's owners (or their products/services). @BofA_Business is not responsible for either the content, or output, of external websites. "Bank of America" and "BofA Securities" are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation ("Investment Banking Affiliates"), including, in the United States, BofA Securities, Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated, and Merrill Lynch Professional Clearing Corp., all of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA.

Investment products offered by Investment Banking Affiliates:
Are Not FDIC ∙ Insured May Lose Value ∙ Are Not Bank Guaranteed.

@MerrillLynch (for wealth management investment insights)

Following @MerrillLynch is a great way to receive relevant, up-to-date information about investment updates and strategies. If you do not wish to receive these tweets, please do not follow @MerrillLynch.

Merrill will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with Merrill. Merrill is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review Merrill privacy and security practices by clicking here.

Some linked third-party sites may contain content provided by paid sponsors of Merrill and/or its affiliates, and such sponsors will disclose that relationship on their site. Additionally, those paid sponsors' tweets may contain the term "SPONSORED” or “AD,” indicating the paid nature of the relationship. For all linked third-party site content, Merrill has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.

As a follower of @MerrillLynch you consent to receive news, company information and other tweets from @MerrillLynch that we think our followers will find useful.

We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.

Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.

Opinions expressed are subject to change. Past performance is no guarantee of future results.

Any information presented is general in nature and is not intended to provide personal investment advice. The investments or strategies presented do not take into account the investment objectives or financial needs of particular investors. It is important that you consider this information in the context of your personal risk tolerance and investment goals.

Asset allocation, diversification and rebalancing do not assure a profit or protect against a loss in declining markets.

Any information presented about tax considerations affecting client financial transactions or arrangements is not intended as tax advice and should not be relied upon for the purpose of avoiding any tax penalties. Bank of America, its subsidiaries and its representatives do not provide tax, accounting or legal advice. Clients should review any planned financial transactions or arrangements that may have tax, accounting or legal implications with their personal professional advisors.

Neither Merrill nor any of its affiliates or financial advisors provide legal, tax nor accounting advice. You should consult your legal and/or tax advisors before making any financial decisions.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Merrill Lynch Life Agency Inc. (“MLLA”) is a licensed insurance agency and a wholly owned subsidiary of BofA Corp.

Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of BofA Corp.

Investment products offered through MLPF&S and insurance and annuity products offered through Merrill Lynch Life Agency Inc.:

Are Not FDIC Insured
Are Not Bank Guaranteed
May Lose Value
Are Not Deposits
Are Not Insured by Any Federal Government Agency
Are Not a Condition to Any Banking Service or Activity

@BofAPrivateBank (for the latest news and information about Bank of America Private Bank)

Following @BofAPrivateBank is a great way to receive relevant, up-to-date information about high net worth strategies. We will only use @BofAPrivateBank to send out information and don't have the ability to respond or follow. If you do not wish to receive these tweets, please do not follow @BofAPrivateBank.

Bank of America Private Bank will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with Bank of America Private Bank. Bank of America Private Bank is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review Bank of America Private Bank privacy and security practices by clicking here.

For all linked third-party site content, Bank of America Private Bank has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.

As a follower of @BofAPrivateBank you consent to receive news, company information and other tweets from @BofaPrivateBank that we think our followers will find useful. If you do not wish to receive any further tweets from @BofaPrivateBank you should unfollow us on Twitter.

We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.

Investing involves risk, including the loss of principal. Bond investments are subject to interest-rate and credit risks, which refer to the ability of an issuer to make timely payments of principal and interest. Investing in derivatives entails special risks relating to liquidity, leverage and credit that may reduce returns and/or increased volatility. Investing in foreign securities, particularly those of emerging markets, presents certain risks, such as currency fluctuations, political and economic changes, and market risks. There are additional risks associated with investing in commodities, high-yield bonds, aggressive growth stocks, non-diversified/concentrated funds and small- and mid-cap stocks which can be more fully explained by your financial advisor. Please check with your advisor for additional guidance and before making any investment decisions.

Credit and collateral subject to approval. Terms and conditions apply.

Programs, rates, terms and conditions subject to change without notice.

Investment products:

Are Not FDIC Insured
Are Not Bank Guaranteed
May Lose Value

Bank of America Private Bank, Bank of America Private Wealth Management operates through Bank of America, N.A. and other subsidiaries of Bank of America Corporation.

Bank of America, N.A., Member FDIC. Equal Housing Lender

@MerrillEdge (for investing insights and tips from Merrill Edge)

Following @MerrillEdge is a great way to receive relevant, educational information about investment ideas and retirement planning. If you do not wish to receive these tweets, please do not follow @MerrillEdge.

Merrill Edge will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with Merrill Edge. Merrill Edge is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review Merrill Edge’s privacy and security practices by clicking here.

Some linked third-party sites may contain content provided by paid sponsors of Merrill Edge and/or its affiliates, and such sponsors will disclose that relationship on their site. Additionally, those paid sponsors' tweets may contain the term “SPONSORED” or “AD,” indicating the paid nature of the relationship. For all linked third-party site content, Merrill Edge has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.

As a follower of @MerrillEdge you consent to receive news, company information and other tweets from @MerrillEdge that we think our followers will find useful.

We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.

Opinions expressed are subject to change. Past performance is no guarantee of future results.

Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.

Neither Merrill nor any of its affiliates or financial advisors provide legal, tax nor accounting advice. You should consult your legal and/or tax advisors before making any financial decisions.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, Member SIPC and a wholly owned subsidiary of BofA Corp.

Merrill Lynch Life Agency Inc. (“MLLA”) is a licensed insurance agency and a wholly owned subsidiary of BofA Corp.

Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of BofA Corp.

Investment products offered through MLPF&S and insurance and annuity products offered through Merrill Lynch Life Agency Inc.:

Are Not FDIC Insured
Are Not Bank Guaranteed
May Lose Value
Are Not Deposits
Are Not Insured by Any Federal Government Agency
Are Not a Condition to Any Banking Service or Activity