Vendor management

We are dedicated to doing business with suppliers that respect ethics, human rights, diversity and inclusion, and the environment.

We set expectations of our suppliers through our Vendor Code of Conduct, which we expect all suppliers to adhere to while conducting business with or on behalf of Bank of America. We reserve the right to monitor compliance with the code using a reasonable and risk-based approach and framework that is

suitable for small and diverse-owned businesses as well as larger businesses with more mature compliance programs. Our contract templates contain representations and warranties to ensure our suppliers use socially and environmentally beneficial practices relevant to and in line with best practices in their particular industry.

Men shaking hands

Human rights

We are committed to fair, ethical and responsible business practices as we engage with our employees, clients, vendors and communities around the world. We have outlined our expectations and commitments in our Human Rights Statement, guided by the International Labor Organization’s Fundamental Conventions, the United Nations Universal Declaration of Human Rights, and the United Nations Guiding Principles on Business and Human Rights. We are also committed to preventing modern slavery and human trafficking in all aspects of our business and vendor supply chain as documented in our Modern Slavery Statement.

Supplier diversity

In 2020, Bank of America celebrates 30 years of commitment to engaging with diverse-owned companies. Through our Supplier Diversity program, we support the growth of minority, women, veteran, disabled, service-disabled veteran, LGBT+ and other diverse-owned suppliers. Through our continued focus, we spend nearly $2B with diverse businesses every year, which in turn helps communities thrive through business development and job growth.

Our commitment to supplier diversity initiatives includes:

  • Awarding capacity-building scholarships for executive education and entrepreneurial programs to help diverse business owners take their businesses to the next level
  • Encouraging participation in our Supplier Diversity and Development Mentoring Program – a high-touch mentor program customized for each company to drive optimum developmental impact
  • Delivering training to small and diverse businesses with insights on accessing capital and credit, expanding their businesses and creating local economic impact
  • Supporting non-minority owned businesses use of diverse-owned businesses in their supply chains

We have been recognized by a number of organizations we actively support, including the Billion Dollar Roundtable, the National Minority Supplier Development Council (NMSDC), the Women’s Business Enterprise National Council (WBENC), WEConnect International and the National LGBT Chamber of Commerce (NGLCC).

We support the development of diverse businesses, and are committed to spend Bank of America procurement dollars with diverse businesses, to help drive meaningful, lasting impacts within the diverse communities we serve.

Impact exhibit
Our commitment to diversity & the environment
Exhibit Item 1 of 4
$1.87B

In diverse procurement spending in 2018

Exhibit Item 2 of 4
30 years

Supporting our Supplier Diversity Program

Exhibit Item 3 of 4
64%

Of our supplier CDP respondents have green energy goals in 2018

Exhibit Item 4 of 4
1st

Financial institution inducted into the Billion Dollar Roundtable

Environmental Sustainability

We are committed to driving environmental sustainability across our operations and supply chain. In 2016, we set our first-ever public goals to address greenhouse gas emissions in our supply chain with two supplier engagement goals. The first is to maintain a response rate to CDP (formerly Carbon Disclosure Project) supply chain climate change questionnaire of at least 90 percent, and the second is for 90 percent of CDP supply chain responding suppliers to disclose greenhouse gas emissions.

CDP is an international nonprofit that drives companies and governments to reduce their greenhouse gas emissions, safeguard water resources and protect forests. As a founding member of the CDP supply chain program, we have invited suppliers to respond to the CDP supply chain questionnaire since 2009. The annual CDP supply chain survey helps us understand climate change impacts on our vendors’ businesses and associated risks related to our global supply chain.

In 2019, we requested disclosures from 191 suppliers and achieved a response rate of 92 percent with 83 percent of the responding suppliers reporting greenhouse gas emissions. We are proud to report that in 2019, 65 percent of our responding suppliers are making additional commitments by setting greenhouse gas emissions reduction goals or renewable energy procurement goals. Each year, we provide individualized feedback regarding each supplier’s level of transparency and performance. This has facilitated an ongoing dialogue with our suppliers, which promotes collaboration and drives positive environmental change. In 2019, 36 suppliers proposed ways to work together on environmental projects.

Coworkers talking with masks

Vendor Registration

Thank you for your interest in becoming a Bank of America supplier. Our Global Procurement team is responsible for the procurement of products and services for use by Bank of America and our affiliates. Developing good relationships with our suppliers benefits both Bank of America and those who do business with us. You can register online to introduce your company's products or services to us. The information you provide will be treated confidentially and is subject to reasonable and prudent safeguards against improper disclosure.

Completing the registration process does not guarantee your company will receive a request to bid and/or a contract from Bank of America, nor does it imply that your company has any type of procurement relationship with Bank of America, either now or in the future.

Upon registration:

A representative from Bank of America may contact you if an opportunity becomes available that matches your company’s product and/or service offering

Suppliers with active contracts will receive notifications to refresh/update registration data at least once every 3 years

Bank of America expects its vendors to be able to meet the minimum assessment activities required as detailed in the Third Party Assessment Activities Guide.

The Purchase Order (PO) Terms and Conditions govern your transactions with Bank of America and/or its Affiliates, unless a Master Services/Product Agreement is in effect for the commodity purchased. In that event, the terms and conditions negotiated in the Master Agreement with your company and Bank of America and/or its Affiliates supersede the following PO Terms and Conditions.

Current suppliers

Supplier help

United States, United Kingdom and Europe
Contact: 888.550.6433 (choose option 4, then option 1)
Hours: Monday through Thursday, 8:30 a.m. to 6:30 p.m.
Friday, 8:30 a.m. to 5 p.m. Eastern Time

Australia
Contact: 61.2.9225.6820
Hours: Monday through Friday, 9 a.m. to 5 p.m., Australian Eastern Time

Hong Kong
Contact: 852.3508.7290
Hours: Monday through Friday, 9 a.m. to 5 p.m., Hong Kong Time

Korea
Contact: 82.23707.0530
Hours: Monday through Friday, 9 a.m. to 5 p.m., Korea Standard Time

Japan
Contact: japaninvoicing_helpdesk@baml.com
Hours: Monday through Friday, 9 a.m. to 5 p.m., Japan Standard Time

Singapore
Contact: 65.6331.3820
Hours: Monday through Friday, 9 a.m. to 5 p.m., Singapore Standard Time

India
Contact: supplierregistration@bankofamerica.com
Hours: Monday through Friday, 11:30 a.m. to 8:30 p.m., Indian Standard Time

Awards & recognition

We are honored to be recognized for our commitment to supplier diversity.

U.S. Veterans Magazine logo

Best of the Best (2018)

U.S. Veterans Magazine Top Veteran-Friendly Companies and Top Supplier Diversity Programs

Corporation of the Year (2019) logo

Corporation of the Year (2019)

By the National LGBT Chamber of Commerce (NGLCC)

Billion Dollar Roundtable logo

First and Only Financial Services Company on the Billion Dollar Roundtable

Recognizes companies that have spent at least $1 billion with women-and minority-owned suppliers