We listen to and engage with a diverse set of stakeholders who are interested in or directly affected by our company’s operations and incorporate the feedback of numerous constituent groups to tailor our disclosures. We drive engagement through various avenues, including our National Community Advisory Council (NCAC), a forum made up of senior leaders from civil rights, consumer advocacy, community development, environmental, research, and other organizations who provide external perspectives and feedback on our business policies and products.
We also utilize industry frameworks and ratings to help guide our sustainability disclosures, including but not limited to: Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB), the Task Force on Climate-Related Financial Disclosures (TCFD), CDP, the World Economic Forum's International Business Council stakeholder capitalism metrics, MSCi, and Sustainalytics. As regulators and stakeholders increasingly focus on ESG topics, we also incorporate applicable guidance into our approach.
We then apply an internal lens through risk management principles, with our Responsible Growth Committee overseeing ESG priorities and strategy for the company. The result is a dynamic, ongoing process to assess ESG information and produce a view on how various ESG priorities are ranked in terms of importance to core businesses and to external stakeholders.
The following “ESG Materialityfootnote1” matrix depicts the ESG priorities according to their assessed relative degrees of importance; all priorities on the “ESG Materiality” matrix — regardless of where they fall —are relevant to the company. These priorities were drawn from a broader set of potential areas.
We use the results of this “ESG Materiality” matrix to help guide our ESG reporting and disclosures and to advance transparency.