Building an inclusive workforce

Our Support Services team is an in-house marketing and fulfillment operation made up of 300 employees with intellectual disabilities, who support every major line of business within the enterprise. It’s one example of our longstanding commitment to diversity and inclusion, which includes engaging employees through advocacy and volunteerism and ensuring our products and services are accessible.

Support Services gives individuals facing barriers to employment the opportunity to achieve financial stability and become successful members of their communities.



“This is a job that I can do.”

Watch Dawn Trinidad, Support Services teammate, share how working at the bank has strengthened her independence.

“I’ve been working at Bank of America for 18 years. We’ve become friends here, it’s like a family”

Watch Keri Laws, Support Services teammate, share what it means to be part of the Support Services family.

“No one gave up on me. They kept on pushing me, you can…”

Watch Selina Waller, Support Services teammate, share how working at the bank has helped her grow.

Read more about Bank of America’s Support Services team.


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