YouTube Community Guidelines

We publish video content to our YouTube channel at www.youtube.com/bankofamerica. We encourage you to subscribe to our channel, share the videos and embed them in your own sites. Please note that we often include additional context and information in the descriptions for the videos, which often lead to our Bank of America web sites that you might find helpful.

Customer Service Inquiries

If you are a Bank of America customer with a specific question about your Bank of America account, you can get help by:

Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.

Those are the basics. Our full policies are listed below.

Moderation Policies

Our YouTube channels are open to the public, which means you'll be able to see all of our videos, should you choose to search for our content. While you are able to comment on some of our videos, we expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We may delete comments or posts that we deem to be:

  • Profane, obscene, inappropriate, disruptive or unrelated.
  • Indecent, sexually explicit or pornographic material of any kind—including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
  • Threats; personal attacks; abusive, defamatory, derogatory or inflammatory language; or stalking or harassment of any individual, entity or organization.
  • Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
  • False, inaccurate, libelous or otherwise misleading in any way.
  • Spam, or containing or linking to any kind of virus, malware, spyware or similar program that could cause harm to a user's computer.

Important Notice

All videos hosted by YouTube are governed by YouTube's privacy policy and terms of service. These policies apply to your use of YouTube.

Media Inquiries

If you are a member of the media, please visit the Journalist Resources page in the Bank of America newsroom for more information and press contacts.

Links to Third-Party Sites

We may occasionally post links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company. Bank of America is a large corporation with many advertising relationships. We will do our best to identify and disclose any relationships that Bank of America may have with an individual, site or company.

Paid Sponsors and Sponsorships

Some linked third-party sites may contain content from sponsors, or sponsorships, paid for by Bank of America. These paid sponsors should disclose this relationship on their sites. Additionally, those paid sponsors' posts may contain the term "Paid Sponsor," indicating the paid nature of the relationship.

Privacy and Security Policies

With respect to content collected through our YouTube channel, Bank of America follows YouTube's privacy policy, which can be accessed here. Please note that when visiting Bank of America's YouTube channel, when applicable, you are also subject to the terms and conditions of Bank of America's privacy policy and general terms of use, as well as YouTube’s terms of service and privacy policy. To read YouTube's terms of service, please click here.


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