Twitter Community Guidelines

Bank of America Corporation has a variety of different Twitter handles with several purposes, including sharing what we're doing in local communities, providing customer service assistance and sharing information about career opportunities at Bank of America.

Please see below for a detailed explanation of each of our Twitter handles.

Our Twitter pages are all public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets and your tweets may even show up in search-engine results (like on Google or Yahoo!).

When tweeting with Bank of America Corporation, we encourage everyone to:

  • Use common courtesy and be respectful of others.
  • Tweet your own original content, and avoid content that you know to be fraudulent.
  • Never tweet someone else's copyrighted work, unless you have permission.
  • Never tweet personal, identifying or confidential information.

If you are a Bank of America customer with a specific question about an account, please tweet us at our @BofA_Help handle and a Bank of America employee will assist you. You can also get help by:

  • Contacting us at bankofamerica.com
  • Logging-in to our online banking
  • Calling 800.432.1000
  • Visiting one of our banking centers and speaking with a professional in person
  • Contacting a service specialist through the Get Help section of our Bank of America app on Facebook, which you can access here.

If you are a Merrill Lynch client with a specific question about an account, you can get help by:

If you are a U.S. Trust client with a specific question about an account, you can get help by:

If you are a Bank of America Merrill Lynch client with a specific question about an account, you can get help by:

All of our Twitter handles are managed and monitored by Bank of America Corporation.

Those are the basics. Our full policies are below.

Important Notices

Because our Twitter handles are public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.

Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our community policy.

Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.

Interacting with Us on Twitter

Our Twitter handles are managed and monitored by Bank of America Corporation. We’re actively watching what people are saying to and about Bank of America on Twitter to ensure we're receiving and/or offering feedback. However, because of the public nature of the platform, we simply can’t respond to or engage on all issues.

Never disclose any financial information on Twitter. Bank of America nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter's policies here.

In addition, we discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we don’t accept or consider unsolicited ideas. However, if you do send us ideas that we’ve solicited, what you submit will be governed by our Idea Submission Policy and Terms.

Please don't use Twitter to report phishing or criminal activity. Suspicious emails should be forwarded to abuse@bankofamerica.com. If you would like to make a report, please call 800.432.1000 and a representative can assist you.

Our Twitter Handles

Tweets to or from @BofA_Help, @BofA_Careers, and @BofAML_Careers are direct communications with our employees. Please note that if we see tweets regarding questions about Bank of America banking products, services or career opportunities, we'll try to reach out to see how we can help. We want to make your banking experience better. While we'll make every effort to respond to your tweets in a timely manner, we can't guarantee that we'll reply to every tweet.

Tweets on @BofA_News, @BofA_Community, @BofA_Tips, @MerrillLynch, @ML_Careers, and @USTrust are one way communications from Bank of America Corporation. Follow these Twitter handles to catch the latest information.

@BofA_Careers (for learning about career opportunities) More Details
@BofAML_Careers (for learning about career opportunities at Bank of America Merrill Lynch) More Details
@BofA_Community (for the latest community information) More Details
@BofA_Help (for customer service) More Details
@BofA_News (for the latest news and information) More Details
@BofA_Tips (for tips and other helpful information) More Details
@MerrillLynch (for wealth management insights) More Details
@ML_Careers (for learning about career opportunities at Merrill Lynch) More Details
@USTrust (for the latest news and information) More Details

Media Inquiries

If you are a member of the media, please visit the following newsrooms for more information and press contacts:

Bank of America Newsroom

Bank of America Media Relations

Links to Third-Party Sites

We may occasionally tweet or retweet links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company. Participation in #followfridays also doesn't constitute an official endorsement.

Paid Sponsors and Sponsorships

Bank of America is a large corporation with many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by Bank of America. These paid sponsors may disclose this relationship on their sites. Additionally, a paid sponsor’s tweet may contain the term "SPON," indicating the paid nature of the relationship.

Company Profiles on Twitter

Also note that twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its privacy policy and terms of service. These policies apply to your use of Twitter.

In addition, please note that when visiting any official Bank of America Corporation Twitter page, you are also subject to the Terms and Conditions of Bank of America's privacy policy and general terms of use.

To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.

Additional Information

@BofA_Careers (for learning about career opportunities)

Stay up-to-date with featured job opportunities at Bank of America by following @BofA_Careers on Twitter. Please note that Bank of America does not accept applications via Twitter. To apply for a position, please visit careers.bankofamerica.com.

Please note that Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.

If you do not wish to receive these tweets, please do not follow @BofA_Careers.

@BofAML_Careers (for learning about career opportunities at Bank of America Merrill Lynch)

Stay up-to-date with featured job opportunities at Bank of America Merrill Lynch by following @BofAML_Careers on Twitter. Please note that Bank of America Merrill Lynch does not accept applications via Twitter. To apply for a position, please visit careers.bankofamerica.com.

Please note that Bank of America Merrill Lynch and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates must possess the right to work in their country of choice, as it is not the practice of Bank of America Merrill Lynch to sponsor individuals for work visas.

If you do not wish to receive these tweets, please do not follow @BofAML_Careers.

@BofA_Community (for the latest community information)

Follow @BofA_Community to receive up-to-date information about how Bank of America is empowering consumers, supporting communities and fueling economic growth in the local communities we serve. If you do not wish to receive these tweets, please do not follow @BofA_Community.

@BofA_Help (for customer service)

Tweets to or from @BofA_Help are direct communications with our employees. Assistance is available during our operating hours: 8am–9pm Mon–Fri, 11am–8pm Sat (all times Eastern). We'll do our best to respond, and may also proactively reach out to people who are tweeting about Bank of America products or services.

We're happy to be able to serve our customers in this way. However, there are limits to what we can discuss in a public forum like Twitter. If you have a question about a personal account or other confidential matter, we may request that you send us a direct message through Twitter with your name and phone number. At that point, a Bank of America employee will follow up with you personally to discuss your issue or question in detail.

If you do not wish to receive these tweets, please do not follow @BofA_Help.

@BofA_News (for the latest news and information)

Following @BofA_News lets you stay up-to-date with information about Bank of America. If you do not wish to receive these tweets, please do not follow @BofA_News.

Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.

Opinions expressed are subject to change. Past performance is no guarantee of future results.

Any information presented is general in nature and is not intended to provide personal investment advice. The investments or strategies presented do not take into account the investment objectives or financial needs of particular investors. It is important that you consider this information in the context of your personal risk tolerance and investment goals.


Asset allocation, diversification and rebalancing do not assure a profit or protect against a loss in declining markets.


Any information presented about tax considerations affecting client financial transactions or arrangements is not intended as tax advice and should not be relied upon for the purpose of avoiding any tax penalties. Bank of America, its subsidiaries and its representatives do not provide tax, accounting or legal advice. Clients should review any planned financial transactions or arrangements that may have tax, accounting or legal implications with their personal professional advisors.


Global Wealth & Investment Management is a division of Bank of America Corporation ("BAC"). Merrill Lynch Wealth Management, Merrill Edge™, Private Banking and Investment Group, Merrill Lynch Life Agency Inc., U.S. Trust, Bank of America Merrill Lynch and BofA™ Global Capital Management are affiliated subdivisions within Global Wealth & Investment Management.


Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated ("MLPF&S") and other subsidiaries of BAC. Merrill Edge™ is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. The Private Banking and Investment Group, a division of MLPF&S, offers a broad array of personalized wealth management products and services.


U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A. and other subsidiaries of BAC.


Bank of America Merrill Lynch is a marketing name for the Retirement Services businesses of BAC.


BofA™ Global Capital Management Group, LLC ("BofA Global Capital Management") is an asset management division of BAC. BofA Global Capital Management entities furnish investment management services and products for institutional and individual investors.


Trust and fiduciary services are provided by Merrill Lynch Trust Company, a division of Bank of America, N.A., Member FDIC, or U.S. Trust Company of Delaware. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency.


Banking and mortgage products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of BAC.
Equal Housing Lender

Bank of America, N.A., Merrill Lynch Life Agency Inc. and MLPF&S, a registered broker-dealer and Member
Securities Investor Protection Corporation (SIPC), are wholly owned subsidiaries of Bank of America Corporation.

Investment, insurance and annuity products:

  • Are Not Bank, State or Federal Guaranteed   
  • May Lose Value
  • Are Not Deposits   
  • Are Not Insured by Any Federal Government Agency   
  • Are Not a Condition to Any Banking Service or Activity

BofA Merrill Lynch Global Research is equity research produced by Merrill Lynch, Pierce, Fenner and Smith Incorporated and/or one of its non-U.S. affiliates.

© 2014 Bank of America Corporation. All rights reserved.

@BofA_Tips (for tips and other helpful information)

Use Twitter to help you get the most from your money throughout your daily routine by following @BofA_Tips. If you do not wish to receive these tweets, please do not follow @BofA_Tips.

@MerrillLynch (for wealth management insights)

Following @MerrillLynch is a great way to receive relevant, up-to-date information about the company. We will only use @MerrillLynch to send out information and don’t have the ability to respond or follow. If you do not wish to receive these tweets, please do not follow @MerrillLynch.

Merrill Lynch will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with Merrill Lynch. Merrill Lynch is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review Merrill Lynch privacy and security practices by clicking here.

Some linked third-party sites may contain content provided by paid sponsors of Merrill Lynch, and such sponsors will disclose that relationship on their site. Additionally, those paid sponsors' tweets may contain the term "SPON," indicating the paid nature of the relationship. For all linked third-party site content, Merrill Lynch has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.

As a follower of @MerrillLynch you consent to receive news, company information and other tweets from @MerrillLynch that we think our followers will find useful.

We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.

Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.

Opinions expressed are subject to change. Past performance is no guarantee of future results.

Any information presented is general in nature and is not intended to provide personal investment advice. The investments or strategies presented do not take into account the investment objectives or financial needs of particular investors. It is important that you consider this information in the context of your personal risk tolerance and investment goals.

Asset allocation, diversification and rebalancing do not assure a profit or protect against a loss in declining markets.

Any information presented about tax considerations affecting client financial transactions or arrangements is not intended as tax advice and should not be relied upon for the purpose of avoiding any tax penalties. Bank of America, its subsidiaries and its representatives do not provide tax, accounting or legal advice. Clients should review any planned financial transactions or arrangements that may have tax, accounting or legal implications with their personal professional advisors.

Global Wealth & Investment Management is a division of Bank of America Corporation ("BAC"). Merrill Lynch Wealth Management, Merrill Edge™, Private Banking and Investment Group, Merrill Lynch Life Agency Inc., U.S. Trust, Bank of America Merrill Lynch, and BofA™ Global Capital Management are affiliated subdivisions within Global Wealth & Investment Management.

Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated ("MLPF&S") and other subsidiaries of BAC. Merrill Edge™ is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. The Private Banking and Investment Group, a division of MLPF&S, offers a broad array of personalized wealth management products and services.

U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A., and other subsidiaries of BAC.

Bank of America Merrill Lynch is a marketing name for the Retirement Services businesses of BAC.

BofA™ Global Capital Management Group, LLC ("BofA Global Capital Management"), is an asset management division of BAC. BofA Global Capital Management entities furnish investment management services and products for institutional and individual investors.

Trust and fiduciary services are provided by Merrill Lynch Trust Company, a division of Bank of America, N.A., Member FDIC, or U.S. Trust Company of Delaware. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency.

Banking and mortgage products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of BAC. Equal Housing Lender

Bank of America, N.A., Merrill Lynch Life Agency Inc and MLPF&S, a registered broker-dealer and Member Securities Investor Protection Corporation (SIPC), are wholly owned subsidiaries of Bank of America Corporation.

Investment, insurance and annuity products:

  • Are Not FDIC Insured   
  • Are Not Bank, State or Federal Guaranteed   
  • May Lose Value
  • Are Not Deposits   
  • Are Not Insured by Any Federal Government Agency   
  • Are Not a Condition to Any Banking Service or Activity

BofA Merrill Lynch Global Research is equity research produced by Merrill Lynch, Pierce, Fenner and Smith Incorporated and/or one of its non-U.S. affiliates.

© 2014 Bank of America Corporation. All rights reserved.

@ML_Careers (for learning about career opportunities at Merrill Lynch)

Stay up to date with featured job opportunities at Merrill Lynch Wealth Management by following @ML_Careers on Twitter. Please note that Merrill Lynch Wealth Management does not accept applications via Twitter. To apply for a position, please visit www.bankofamerica.com/careers.

Please note that Merrill Lynch Wealth Management recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Merrill Lynch Wealth Management to sponsor individuals for work visas.

Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S), a registered broker-dealer and Member Securities Investor Protection Corporation (SIPC), and other subsidiaries of Bank of America Corporation. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

Trust and fiduciary services are provided by Merrill Lynch Trust Company, a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.

Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.

Investment products, insurance and annuity products:

  • Are Not FDIC Insured   
  • Are Not Bank Guaranteed   
  • May Lose Value
  • Are Not Deposits   
  • Are Not Insured by Any Federal Government Agency   
  • Are Not a Condition to Any Banking Service or Activity

MLPF&S and Merrill Lynch Trust Company make available investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation or in which Bank of America Corporation has a substantial economic interest, including BofA™ Global Capital Management.

© 2014 Bank of America Corporation. All rights reserved.

@USTrust (for the latest news and information)

Following @USTrust is a great way to receive relevant, up-to-date information about the company. We will only use @USTrust to send out information and don't have the ability to respond or follow. If you do not wish to receive these tweets, please do not follow @USTrust.

U.S. Trust will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with U.S. Trust. U.S. Trust is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review U.S. Trust privacy and security practices by clicking here.

For all linked third-party site content, U.S. Trust has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.

As a follower of @USTrust you consent to receive news, company information and other tweets from @USTrust that we think our followers will find useful. If you do not wish to receive any further tweets from @USTrust, you should unfollow us on Twitter.

We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.

Investing involves risk, including the loss of principal. Bond investments are subject to interest-rate and credit risks, which refer to the ability of an issuer to make timely payments of principal and interest. Investing in derivatives entails special risks relating to liquidity, leverage and credit that may reduce returns and/or increased volatility. Investing in foreign securities, particularly those of emerging markets, presents certain risks, such as currency fluctuations, political and economic changes, and market risks. There are additional risks associated with investing in commodities, high-yield bonds, aggressive growth stocks, non-diversified/concentrated funds and small- and mid-cap stocks which can be more fully explained by your financial advisor. Please check with your financial advisors for additional guidance and before making any investment decisions.

Certain U.S. Trust associates are registered representatives with Merrill Lynch, Pierce, Fenner & Smith Incorporated ("MLPF&S") and may assist you with investment products and services provided through MLPF&S and other nonbank investment affiliates. MLPF&S is a registered broker-dealer, member SIPC and a wholly owned subsidiary of Bank of America Corporation ("BAC"). U.S. Trust operates through Bank of America, N.A., and other subsidiaries of BAC.

Credit and collateral subject to approval. Terms and conditions apply.
Programs, rates, terms and conditions subject to change without notice.

Investment products:

  • Are Not FDIC Insured   
  • Are Not Bank Guaranteed   
  • May Lose Value

U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A. and other subsidiaries of Bank of America Corporation.

Bank of America, N.A., Member FDIC. Equal Housing Lender
© 2014 Bank of America Corporation. All rights reserved.