CLIENT INFORMATION

We’re here to help

 

"We are focusing our resources on the number one priority - looking after people"
— Brian Moynihan, CEO of Bank of America

Bank of America will continue to devote the necessary resources to help ensure your personal safety, while maintaining the services you count on. With this in mind, we have temporarily closed some of our financial centers, which may result in longer wait times at other locations. For the most efficient experience, you can schedule an appointment ahead of time. Remember, you can enroll in online banking to manage your accounts, make loan payments, pay bills, and more at your own convenience.

As new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.

Woman sitting at desk

FINANCIAL CENTERS UPDATE Steps we're taking

Keeping our financial centers open is one of the many ways we can help meet your financial needs.

Our top priority is the health and safety of our clients and teammates.  We encourage visitors wear face coverings when visiting our centers.

In some locations, you may be required to wear a face covering to enter, in alignment with local ordinances.

Our locations may have reduced hours, alternate days of operations or may have been temporarily closed. Please use our Financial Center and ATM locator to check the hours and services available in your area.

bile banking app

GO MOBILE Convenient and secure banking

Our Mobile Banking app1 is a convenient way to check account status, pay bills and deposit checks from almost anywhere. Erica®, your virtual financial assistant in the app, can help you make your everyday banking easier.2

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or in many cases, the terminal. Plus, you can use your digital wallet to pay for purchases online and in-app at participating merchants.

See how easy it is to use our secure Mobile Banking app with our guided demos

Everyday banking

Discover our Mobile Banking app for secure banking from almost anywhere.

Pay bills

See how to easily pay bills using our Mobile Banking app.

Send and receive money

Use Zelle®3 to send and receive money with friends and family.

Mobile check deposit

See how to use our Mobile Banking app to deposit checks4 into your account.

Smartphone showing Manage your Card interface

Manage your credit card

Enroll in Online Banking or Mobile Banking to get quick online access to the most frequently used credit card features and services. You can activate your card, report a lost card, change your PIN and more — all from the convenience of home.

Man looking at digital tablet

Stay connected, stay protected

To help keep your account information safe and secure, make sure your contact information is up to date and set up security and account alerts5 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

Woman at home working with a laptop

Important update to the Paycheck Protection Program

The Small Business Administration (SBA) is no longer accepting Paycheck Protection Program (PPP) loan applications.

For the latest information on PPP please visit the SBA website.

As new information about the Paycheck Protection Program becomes available, we’ll provide updates at our Small Business Assistance Site.

Eligible clients can apply now for PPP loan forgiveness

Our PPP loan forgiveness portal is now open and includes a simplified forgiveness application for PPP loans of $150,000 or less. We will email clients with a link to access our loan forgiveness application over the coming weeks, when the application becomes available to them. For more details on how to apply, visit our PPP loan forgiveness site.

Woman in front of a computer

Managing your Home Loan Payments

Bank of America offers additional support to our consumer clients with concerns on the ability to make their home loan payment.

Helpful perspectives in volatile times

Volatility image

Latest Merrill insights

Find valuable ideas for managing risk and navigating today’s markets.

Person writing a note on a desk

Global Research & Insights

View selected timely content from BofA Global Research.

Person uisng a laptop

Better Money Habits®

Financial tips and resources to help you manage all aspects of your money now.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.