CLIENT INFORMATION We’re here to help

"We are focusing our resources on the number one priority - looking after people"
— Brian Moynihan, CEO of Bank of America

Bank of America will continue to devote the necessary resources to help ensure your personal safety, while maintaining the services you count on. With this in mind, we have temporarily closed some of our financial centers, which may result in longer wait times at other locations. For the most efficient experience, you can schedule an appointment ahead of time. Remember, you can enroll in online banking to manage your accounts, make loan payments, pay bills, and more at your own convenience.

As new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.

Scanning a stimulus payment check

Stimulus Payment

The U.S. Federal Government is delivering a new round of Economic Impact Payments to eligible Americans as part of the American Rescue Plan Act.  

If you’re receiving payment by check, you can deposit your check using our Mobile Banking app and get immediate confirmation that your deposit is processing. 

For help in locating more detailed information and answers to your questions visit the link below.

Stimulus Payment Info
Photo of a smartphone displaying the Mobile Banking app

GO MOBILE Convenient and secure banking

Our Mobile Banking app1 is a convenient way to check account status, pay bills and deposit checks from almost anywhere. Erica®, your virtual financial assistant in the app, can help you make your everyday banking easier.2

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or in many cases, the terminal. Plus, you can use your digital wallet to pay for purchases online and in-app at participating merchants.

See how easy it is to use our secure Mobile Banking app with our guided demos

Everyday banking

Discover our Mobile Banking app for secure banking from almost anywhere.

Pay bills

See how to easily pay bills using our Mobile Banking app.

Send and receive money

Use Zelle®3 to send and receive money with friends and family.

Mobile check deposit

See how to use our Mobile Banking app to deposit checks4 into your account.

OUR TEAMS ARE AVAILABLE TO SERVE YOU Assisting our clients

In our newest video with Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, hear about the additional assistance we are providing to help clients and small businesses experiencing hardships. Also hear about Bank of America’s digital and mobile resources available to you and all of our clients who may need to bank at home.

As we continue to focus on what matters to you, we want to know about your experience with us. If you would like to share any feedback or comments, please email Holly directly at holly.clientcare@bofa.com.

If you have a servicing request, please contact us as email is not a secure way to send confidential information.

Smartphone showing Bill Pay interface

Manage your credit card

Enroll in Online Banking or Mobile Banking to get quick online access to the most frequently used credit card features and services. You can activate your card, report a lost card, change your PIN and more — all from the convenience of home.

Manage your card
Man looking at digital tablet

Stay connected, stay protected

To help keep your account information safe and secure, make sure your contact information is up to date and set up security and account alerts5 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

Photo of a Bank of America employee

FINANCIAL CENTERS UPDATE Steps we're taking

Keeping our financial centers open is an important part of our fundamental role in our communities. Our top priority is to ensure the health and safety of our teammates and clients at each location. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC). We follow local restrictions on the number of clients that can enter at one time and you should be prepared to wear a face mask or covering to enter.

To perform enhanced, daily cleanings and best serve our clients, we temporarily modified our operating hours. Please use our Financial Center and ATM locator to check the hours and services available in your area.

Woman at home working with a laptop

Important update to the Paycheck Protection Program

The Small Business Administration (SBA) is no longer accepting Paycheck Protection Program (PPP) loan applications.

For the latest information on PPP please visit the SBA website.

As new information about the Paycheck Protection Program becomes available, we’ll provide updates at our Small Business Assistance Site.

Eligible clients can apply now for PPP loan forgiveness

Our PPP loan forgiveness portal is now open and includes a simplified forgiveness application for PPP loans of $150,000 or less. We will email clients with a link to access our loan forgiveness application over the coming weeks, when the application becomes available to them. For more details on how to apply, visit our PPP loan forgiveness site.

Please note:

  • We will continue to process loan forgiveness applications for clients who previously submitted completed applications with all supporting documentation. Clients who wish to withdraw and apply using the simplified application process should notify us immediately. Once we submit a client’s application to the SBA, the client may be unable to withdraw it.

  • Clients who previously withdrew their application for loan forgiveness, or whose application was canceled due to incomplete documentation, are welcome to start a new application

As a reminder:

  • You have until the maturity date of your loan to apply for forgiveness, as long as you have an outstanding balance on your PPP loan. This guidance applies regardless of the terms in your PPP Promissory Note.

  • You do not need to apply for loan forgiveness on your first PPP loan in order to be eligible for a second draw PPP loan. For details on eligibility and requirements for second draw PPP loans, please visit the SBA website.
Woman in front of a computer

Managing your payments

Bank of America offers additional support to our consumer and small business clients.

If you have questions about your ability to make payments, we’re here to assist with information regarding your credit card, vehicle loan and home loan payments.

Get payment information

See how CARES Act provisions may affect IRAs and retirement plans.

Helpful perspectives in volatile times

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Latest Merrill insights

Find valuable ideas for managing risk and navigating today’s markets.

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Global Research & Insights

View selected timely content from BofA Global Research.

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Better Money Habits®

Financial tips and resources to help you manage all aspects of your money now.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.