Coronavirus: Latest Updates from Bank of America

Hi, I’m Holly O’Neill and I’m responsible for Client Care here at Bank of America.

Like you, we’re doing everything we can to understand and respond to the current environment caused by coronavirus.

We value your relationship with us, and recognize the critical need to access and manage money, for people, families, organizations and companies.

Nothing is more important right now than your health and safety, and the need to protect those most vulnerable to coronavirus.

We are devoting all necessary resources to protect our clients, communities and employees. This includes new guidelines for client interactions and other measures to limit the risk of exposure, based on recommendations from the CDC.

Our teams are ready to help clients and small businesses—and we are especially focused on the needs of those experiencing hardship due to the current situation.

If you have been negatively impacted by coronavirus, and need additional assistance related to your account, please visit our website or you can give us a call.

When you need individual help, we’ll work with you to address your specific needs.

Specifically, we can waive certain account fees, like overdraft fees, and defer payments on your credit cards, mortgage and auto loans to help you stay on track. We have your back.

As always, I would encourage you to take advantage of the opportunity to bank at home, where you have full, ‘round-the-clock access through Online Banking and our Mobile app.

There, you can do everything from checking your accounts to paying your bills to depositing checks.

Once you’re in our app, our virtual assistant, Erica, can help direct you. Erica can even help you respond to questions about coronavirus. Just ask.

You may see some shifts in the way we operate our Financial Centers based on your needs, and I want to reinforce that they remain open for business.

Our specialists, officers and advisors are available to address your individual needs and provide advice and insight to help you navigate the current environment.

Be sure to use our online Financial Center and ATM Locator to check the status of a Financial Center near you. You can use it to find one of our 17,000 ATMs, which are operating 24/7 and at full capacity, including our 3,000 drive-up ATMS around the country.

Our longstanding commitment to helping our communities in times of need begins with our employees.

Our employees are making extraordinary efforts during this period. I am incredibly proud of them.

We are providing additional resources to support our employees and the communities in which they work and live—like back-up child-care for employees working out of our offices and Financial Centers.

And, globally, we are proud to be committing 100 million dollars in assistance to communities who have been most impacted.

And we are committed to being here for you. Every day.

You can find out more about how we are responding to coronavirus on our website.

This is a challenging time for all of us. And we’re in it together.

Our employees are here for you. I have been and will continue to be right with them, listening to your voice.

Thank you and take care.

OUR TEAMS ARE AVAILABLE TO SERVE YOU Assisting our clients

Watch Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, explain the additional assistance we are providing to help clients and small businesses experiencing hardships, how we continue to operate our Financial Centers, how to better bank at home and our longstanding commitment to our communities.

For Small Business owners, get the latest information on the Paycheck Protection Program and Client Assistance Programs. Learn more.

Paying bills just got easier with Bank of
America Online Banking.

Sign in to Online Banking and click on the
Bill Pay tab to go to the Payment Center to
set up a bill to pay.

Entering bill information is easy, and you
only have to do it once.

Make sure you have a copy of your bill handy,
and begin by choosing whether you want to
add a person or a company.

You can search for companies by category,
or by company name.

If you don't see the company you're looking
for, you can always add it by entering in
the company's information.

Click on the Other Company button.

Enter the company information as it appears
on your bill, and click on Add.

Select Finish, and you are done setting up
your bill.

Once you've added the company, it will always
show up on your Bill Pay list.

So the next time you're ready to pay your
bills, all you have to do is enter the amount,
select a date for payment, and click the Make
Payments button.

It's that easy.

You can also set up automatic payments, scheduling
reminders, and request that your bills be
delivered as an electronic statement, or e-Bill.

If you have more than five billers set up,
you can organize your bills into groups.

Setting up groups can help you manage your
monthly finances like utilities and pay dates.
You assign your bills to the desired group.

They will be displayed in the assigned grouping
on the Payment Center.

For added convenience, once you set up your
billers, you can click the Bill Pay tile in
your Activity Center the next time you want
to pay them.

Bill Pay is a convenient way to pay all of
your bills and manage your overall finances.
All from one trusted place.

Plus, with the Online Banking Security Guarantee,
you can feel safe knowing your payments are
protected and secure.

It's banking made easier.
With Bank of America's Online Banking.
Try it today.

Pay bills with Online Banking

See how easy it is to set up and pay bills with Online Banking.

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Pay bills anytime, almost anywhere,
with your Bank of America mobile banking app
To get started, open your app
Sign in.
And click on Bill Pay.

Entering bill information is easy
and you only have to do it once.
Make sure you have a copy of your bill handy
To start, select Add Payee,
and begin by choosing whether you want to
add acompany or a person.
Enter a company name to search the list
of major businesses.

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If the company is found, all you have to do
is add an optional nickname,
the account number,
and zip code.

Click on save and you are finished
setting up your payee.
If you don't find the company you are looking for,
you can always add it by entering in the company's
information as it appears on your bill.

To make a single payment, simply place a
check mark in the box next to the bill you would liketo pay,
and click on Make Payment.
Enter the amount, delivery date,
and an optional memo or note.
Tap Make Payment, and you will receive a
confirmation that your payment has been scheduled.

To pay more than one bill at a time,
check the box for each bill that you would like to pay,
and click on Make Payment.
Enter the amount, delivery date,
and an optional memo or note for each payee selected.
Tap Make Payment, and you will receive confirmation
that your payments have been scheduled.

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You can find the outgoing payments at the top
of the Activity tab.
They can be edited or deleted if they have not
started processing.

Payment History can be found on the Activity tab
beneath any outgoing payment.
You can search for payments made or E-bill summary
information within the past two years.
Click on Filter, and select the date range and
status of the history you would like to see.
Click on Done, and view the specified payment history.

Automatic payments can be set up based on a
fixed amount and date.
Or based on E-bill data while making a payment,
or from the Payee page.
On the Payee page, select Add Auto Pay
If you receive E-bills, click on Based on E-bill's
amount and due date.

Choose the amount you want to pay,
and when you want the payment delivered.
Once selections have been made, click on Continue.

If you do not have E-bills, you can set up Auto Pay
based on a fixed amount and date.
Click on Add Auto Pay from the Payee page,
and select Using an amount and date I choose.
Enter the amount you want to pay,
how often you want the payment to be sent,
and when you want the first payment delivered.
You choose how long you want this
recurring payment to continue.

You can even set up e-mail notifications
and get a heads up about the status of your upcoming payments
After your Auto Pay has been scheduled,
you can save your confirmation as a PDF,
print it, or send it as an e-mail.

Bank of America makes it easy to securely
manage your bills in the mobile banking app.
You can confidently use Bill Pay,
because we will process your payments based on your instructions.

It's banking made easier with the Bank of America
mobile banking app.
In your hand, and at your fingertips.
Try it today.

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Pay bills on the go

See how you can use your Mobile Banking app to pay bills from almost anywhere.

Depositing a check, just got easier with your Bank of America mobile banking app.

Open your app, use your fingerprint to securely sign in and select deposits.

Endorse the check and take a picture of the front and back of the check with your smartphone as shown.

Hold steady and the photo will be taken automatically.

Select the account to receive the deposit and enter the amount.

Tap continue, confirm the details and select Make Deposit.

You'll immediately get a message that your deposit is processing.

Within seconds, we'll also send an email confirming we received your deposit.

Depending on the time of your deposit, funds are generally available the next business day.

It's banking made easier with your Bank of America mobile banking app--in your hands and at your fingertips.

Try it today.

Mobile check deposit

See how to use Mobile Banking app to deposit checks into your account.

CLIENT INFORMATION We’re here to help

OUR TEAMS ARE AVAILABLE TO SERVE YOU Assisting our clients

LEADERSHIP RESPONSE Supporting communities around the world

Keeping communities learning

Helpful perspectives in volatile times

Go mobile Convenient and secure banking

FINANCIAL CENTERS UPDATE Steps we're taking

Advice and guidance

Services and solutions available

For updates on COVID-19, visit the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO)