CLIENT INFORMATION We’re here to help

"We are focusing our resources on the number one priority - looking after people"
— Brian Moynihan, CEO of Bank of America

Bank of America will continue to devote the necessary resources to help ensure your personal safety, while maintaining the services you count on. With this in mind, we have temporarily closed some of our financial centers, which may result in longer wait times at other locations. For the most efficient experience, you can schedule an appointment ahead of time. Remember, you can enroll in online banking to manage your accounts, make loan payments, pay bills, and more at your own convenience.

As new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.

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GO MOBILE Convenient and secure banking

Our Mobile Banking app1 is a convenient way to check account status, pay bills and deposit checks at any time and from almost anywhere. Erica, your virtual financial assistant in the app, can help you make your everyday banking easier.2

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or in many cases, the terminal. Plus, you can use your wallet to pay for purchases online and in-app at participating merchants.

Everyday banking

Discover our Mobile Banking app for secure banking from almost anywhere.

Pay bills

See how to easily pay bills using our Mobile Banking app.

Send and receive money

Use Zelle®3 to send and receive money with friends and family.

Mobile check deposit

See how to use our Mobile Banking app to deposit checks4 into your account.

OUR TEAMS ARE AVAILABLE TO SERVE YOU Assisting our clients

In our newest video with Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, hear about the additional assistance we are providing to help clients and small businesses experiencing hardships. Also hear about Bank of America’s digital and mobile resources available to you and all of our clients who may need to bank at home.

As we continue to focus on what matters to you, we want to know about your experience with us. If you would like to share any feedback or comments, please email Holly directly at holly.clientcare@bofa.com.

If you have a servicing request, please contact us as email is not a secure way to send confidential information.

Smartphone showing Bill Pay interface

Manage your credit card

Enroll in Online Banking or Mobile Banking to get quick online access to the most frequently used credit card features and services. You can activate your card, report a lost card, change your PIN and more — all from the convenience of home.

Manage your card
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Stay connected, stay protected

To help keep your account information safe and secure, make sure your contact information is up to date and set up security and account alerts5 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

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FINANCIAL CENTERS UPDATE Steps we're taking

Keeping our financial centers open is an important part of our fundamental role in our communities. Our top priority is to ensure the health and safety of our teammates and clients at each location. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC), and we follow local restrictions on the number of clients that can enter at one time.

To perform enhanced, daily cleanings and best serve our clients, we temporarily modified our operating hours. Please use our Financial Center and ATM locator to check the hours and services available in your area.

Economic Impact Payment

The U.S. Federal Government began delivering "Economic Impact Payments" as part of the Coronavirus Aid, Relief and Economic Security ("CARES") Act to eligible Americans. These direct cash payments to individuals and families are for financial relief during the coronavirus pandemic and are sometimes referred to as "stimulus checks."

If you’re receiving payment by check, there’s no need to visit a financial center. Simply deposit your check using our Mobile Banking app and get immediate confirmation that your check was received. 

For help in locating more detailed information and answers to your questions, watch our Economic Impact Payment video or visit the link below.

Economic Impact Payment Info
Woman at home working with a laptop

Important update to the Paycheck Protection Program

On October 8, the Small Business Administration (SBA) announced changes to the Paycheck Protection Program (PPP) loan forgiveness process. These changes include a simplified loan forgiveness application for certain borrowers with PPP loans of $50,000 or less.6

We are taking steps to make this new PPP loan forgiveness application available to clients. In the meantime:

• For clients who have already submitted a loan forgiveness application, we will continue to process your application unless you inform us that you would like to withdraw your application and reapply using the new application when it becomes available to you. Please note that once we submit your application to the SBA, you will be unable to withdraw it.

• For clients who have started, but not yet submitted, a loan forgiveness application, you are welcome to continue with your application or withdraw it and reapply using the new application when it becomes available to you

• For clients who have not yet submitted a loan forgiveness application and wish to apply using the new SBA Form 3508S, there is nothing you need to do at this time. We will send you an email with information on how to access the updated loan forgiveness application when it becomes available to you.

For the latest information on our ongoing support for small businesses, please visit our Small Business Resource Site.

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Managing your payments

Bank of America offers additional support to our consumer and small business clients.

If you have questions about your ability to make payments, we’re here to assist with information regarding your credit card, vehicle loan, and home loan payments.

Get payment information

See how CARES Act provisions may affect IRAs and retirement plans.

Khan Academy

Keeping everyone learning

In this time of uncertainty, we’re supporting longtime partner Khan Academy’s efforts to deliver a virtual classroom experience and curriculum during school closures. These resources will help educators and families ensure that tens of millions of students continue to learn over the weeks and months ahead.

Find resources

Helpful perspectives in volatile times

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Latest Merrill insights

Find valuable ideas for managing risk and navigating today’s markets.

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Global Research & Insights

View selected timely content from BofA Global Research.

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Better Money Habits®

Financial tips and resources to help you manage all aspects of your money now.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.