CLIENT INFORMATION We’re here to help

"We are focusing our resources on the number one priority - looking after people" — Brian Moynihan, CEO of Bank of America.

Bank of America will continue to devote all necessary resources to help ensure your personal safety, while maintaining all of the services you count on. And as new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.


In our newest video with Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, hear about the additional assistance we are providing to help clients and small businesses experiencing hardships. Also hear about Bank of America’s digital and mobile resources available to you and all of our clients who may need to bank at home.

As we continue to focus on what matters to you, we want to know about your experience with us. If you would like to share any feedback or comments, please email Holly directly at

If you have a servicing request, please contact us as email is not a secure way to send confidential information.

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Stay connected, stay protected

To help keep your account information safe and secure during this period, make sure your contact information is up to date and set up security and account alerts1 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

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GO MOBILE Convenient and secure banking

Please remember that our Mobile Banking app2 and Online Banking are available as convenient ways to check account status, pay bills and deposit checks at any time and from almost anywhere.

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or in many cases, the terminal. Plus, you can use your wallet to pay for purchases online and in-app at participating merchants.

Everyday banking

Discover our Mobile Banking app for secure banking from almost anywhere.

Pay bills

See how to easily pay bills using our Mobile app.

Send & receive money

Use Zelle®3 to send and receive money with friends and family.

Mobile check deposit

See how to use our Mobile Banking app to deposit checks4 into your account.

See how CARES Act provisions may affect IRAs and retirement plans.

Economic Impact Payment

The U.S. Federal Government began delivering "Economic Impact Payments", as part of the Coronavirus Aid, Relief and Economic Security ("CARES") Act, to eligible Americans. These direct cash payments to individuals and families are for financial relief during the coronavirus pandemic, and are sometimes referred to as "stimulus checks."

If you’re receiving payment by check, there’s no need to visit a financial center, simply deposit your check using our Mobile Banking app and get immediate confirmation that your check was received.

For help in locating more detailed information and answers to your questions, watch our Economic Impact Payment video or visit the link below.

Economic Impact Payment Info
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Important update to the Paycheck Protection Program

Legislation signed into law on July 4, 2020 authorized the Small Business Administration (SBA) to approve Paycheck Protection Program (PPP) loan applications through the earlier of August 8, 2020 or until funds run out. This was an extension from the SBA’s original deadline of June 30, 2020.

In accordance with the SBA’s updated August 8 deadline, if you applied for a PPP loan, but did not receive an SBA loan number by the time of the SBA’s August 8 cutoff, you will be notified that your application will not be processed and has been cancelled.

We are monitoring proposals in the U.S. government related to a potential extension of the PPP. For the latest information on our ongoing support for small businesses, please visit our Small Business Resource Site.

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Managing your payments

Bank of America offers additional support to our consumer and small business clients.

If you have questions about your ability to make payments, we’re here to assist with information regarding your credit card, vehicle loan, and home loan payments.

Get payment information
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LEADERSHIP RESPONSE Supporting communities and small businesses across the country

As communities around the world adjust to the impacts of the coronavirus, Bank of America is committed to help them through—and plan for recovery. This effort includes an additional $100 million philanthropic commitment to support communities, which is incremental to the $250 million in philanthropy the bank provides each year. This funding will help local non-profits address growing issues such as food insecurity, access to distance learning, providing support to vulnerable populations, and increasing medical response capacity.

Additionally, Bank of America has committed up to $250 million in capital to community development financial institutions (CDFIs) to fund small businesses through the federal Paycheck Protection Program. Learn more.

Khan Academy

Keeping everyone learning

In this time of uncertainty, we’re supporting longtime partner Khan Academy’s efforts to deliver a virtual classroom experience and curriculum during school closures. These resources will help educators and families ensure that tens of millions of students continue to learn over the weeks and months ahead.

Find resources

Helpful perspectives in volatile times

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Latest from Merrill

Find valuable ideas for managing risk and navigating today’s markets.

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Global Research & Insights

View selected timely content from BofA Global Research.

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Better Money Habits®

Financial tips and resources to help you manage all aspects of your money now.

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Keeping our financial centers open is an important part of our fundamental role in our communities. Our top priority is to ensure the health and safety of our teammates and clients at each location. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC), and follow local restrictions on the number of clients that can enter at one time.

To perform enhanced, daily cleanings and best serve our clients, we temporarily modified our operating hours. Please use our Financial Center and ATM locator to check the hours and services available in your area.

Services and solutions available

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Mobile apps

Use the Mobile Banking and Merrill apps to deposit checks, pay bills, transfer/send money, manage your portfolio and monitor the market.

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Online Banking

Stay secure and stay in control with Online Banking. Manage your accounts, pay your bills, track your budget and more—all in one place.

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Talk with us

For questions or advice, we’re here for you. Visit a financial center to meet with a specialist or call your Merrill Financial Advisor.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.