CLIENT INFORMATION We’re here to help

In response to the extraordinary challenges of the coronavirus, Bank of America is offering additional support to our consumer and small business clients through our Client Assistance Program.

We will continue to devote all necessary resources to help ensure your personal safety, while maintaining all of the services you count on. And as new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.

We stand ready to support you. For those who need help making credit card, auto and/or home loan payments, you can submit an online request for a payment deferral.

OUR TEAMS ARE AVAILABLE TO SERVE YOU Assisting our clients

Watch Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, explain the additional assistance we are providing to help clients and small businesses experiencing hardships, how we continue to operate our Financial Centers, how to better bank at home and our longstanding commitment to our communities.

For Small Business owners, get the latest information on the Paycheck Protection Program and Client Assistance Programs. Learn more.

Brian Moynihan

LEADERSHIP RESPONSE Supporting communities around the world

Brian Moynihan, CEO of Bank of America, announced the company is supporting communities in the U.S. and around the world in a number of ways as they face unprecedented challenges from the coronavirus. This includes a commitment of up to $250 million in capital to community development financial institutions, or CDFIs, and up to $10 million in philanthropic grants to help fund CDFI operations. This support will be used to help sustain small businesses, health care centers, schools and other community facilities. The company also committed $100 million to help increase medical response capacity, address food insecurity, increase access to learning as a result of school closures, and provide support to the world’s most vulnerable populations. Read more.

Khan Academy

Keeping communities learning

In this time of uncertainty, we’re supporting longtime partner Khan Academy’s efforts to deliver a virtual classroom experience and curriculum during school closures. These resources will help educators and families ensure that tens of millions of students continue to learn over the weeks and months ahead.

Find resources

Helpful perspectives in volatile times

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Latest Merrill insights

See the Merrill perspective on managing risk and navigating the recent ups and downs of the market.

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Research & Trends

Bank of America leaders share important insights about the coronavirus and its potential impact on the economy.

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Small Business guidance

We stand ready to support Small Business owners with the services and resources you need to manage your business. 

Mobile

Go mobile Convenient and secure banking

Please remember that our Mobile Banking app1 and Online Banking are available as convenient ways to check account status, pay bills and deposit checks2 at any time and from almost anywhere.

Pay bills with Online Banking

See how easy it is to set up and pay bills with Online Banking.

Pay bills on the go

See how you can use your Mobile Banking app to pay bills from almost anywhere.

Mobile check deposit

See how to use Mobile Banking app to deposit checks into your account.

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FINANCIAL CENTERS UPDATE Steps we're taking

Keeping our financial centers open is an important part of our fundamental role in our communities. Our top priority is to ensure the health and safety of our teammates and clients at each location. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC), and follow local restrictions on the number of clients that can enter at one time.

To perform enhanced, daily cleanings and best serve our clients, we temporarily modified our operating hours. Please use our Financial Center and ATM locator to check the hours and services available in your area.

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Advice and guidance

As developments unfold, you may need to assess your financial priorities. Bank of America has resources to help you make more informed decisions. 

You can also find helpful information like how to make adjustments to your budget, what your options are for accessing emergency cash, how to evaluate how you’re paying down debts and building savings, and more.

Services and solutions available

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Mobile apps

Use the Mobile Banking and Merrill apps to deposit checks, pay bills, transfer/send money, manage your portfolio and monitor the market.

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Online Banking

Stay secure and stay in control with Online Banking. Manage your accounts, pay your bills, track your budget, and more—all in one place.

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Talk with us

For questions or advice, we’re here for you. Visit a financial center to meet with a specialist, call your Financial Advisor or Contact us.

For updates on COVID-19, visit the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO)