CLIENT INFORMATION We’re here to help

"We are focusing our resources on the number one priority - looking after people"
— Brian Moynihan, CEO of Bank of America

Bank of America will continue to devote the necessary resources to help ensure your personal safety, while maintaining the services you count on. With this in mind, we have temporarily closed some of our financial centers, which may result in longer wait times at other locations. For the most efficient experience, you can schedule an appointment ahead of time. Remember, you can enroll in online banking to manage your accounts, make loan payments, pay bills, and more at your own convenience.

As new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.

Scanning a stimulus payment check

Advance Child Tax Credit Payments

As part of the American Rescue Plan Act, the U.S. Federal Government is offering advance payments of the Child Tax Credit (CTC) to eligible families.

Eligible families should visit IRS.gov/childtaxcredit2021 to provide the IRS with the most-up-to date bank account information to avoid the potential for incorrect or delayed payment delivery. 

If you’re receiving payment by check, you can deposit your check using our Mobile Banking app and get immediate confirmation that your deposit is processing. 

For help in locating more detailed information and answers to your questions, visit IRS.gov/childtaxcredit2021.

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GO MOBILE Convenient and secure banking

Our Mobile Banking app1 is a convenient way to check account status, pay bills and deposit checks from almost anywhere. Erica®, your virtual financial assistant in the app, can help you make your everyday banking easier.2

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or in many cases, the terminal. Plus, you can use your digital wallet to pay for purchases online and in-app at participating merchants.

See how easy it is to use our secure Mobile Banking app with our guided demos

Everyday banking

Discover our Mobile Banking app for secure banking from almost anywhere.

Pay bills

See how to easily pay bills using our Mobile Banking app.

Send and receive money

Use Zelle®3 to send and receive money with friends and family.

Mobile check deposit

See how to use our Mobile Banking app to deposit checks4 into your account.

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Manage your credit card

Enroll in Online Banking or Mobile Banking to get quick online access to the most frequently used credit card features and services. You can activate your card, report a lost card, change your PIN and more — all from the convenience of home.

Manage your card
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Stay connected, stay protected

To help keep your account information safe and secure, make sure your contact information is up to date and set up security and account alerts5 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

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FINANCIAL CENTERS UPDATE Steps we're taking

Keeping our financial centers open is an important part of our fundamental role in our communities. Our top priority is to ensure the health and safety of our teammates and clients at each location. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC). We follow local restrictions on the number of clients that can enter at one time and you should be prepared to wear a face mask or covering to enter.

To perform enhanced, daily cleanings and best serve our clients, we temporarily modified our operating hours. Please use our Financial Center and ATM locator to check the hours and services available in your area.

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Important update to the Paycheck Protection Program

The Small Business Administration (SBA) is no longer accepting Paycheck Protection Program (PPP) loan applications.

For the latest information on PPP please visit the SBA website.

As new information about the Paycheck Protection Program becomes available, we’ll provide updates at our Small Business Assistance Site.

Eligible clients can apply now for PPP loan forgiveness

Our PPP loan forgiveness portal is now open and includes a simplified forgiveness application for PPP loans of $150,000 or less. We will email clients with a link to access our loan forgiveness application over the coming weeks, when the application becomes available to them. For more details on how to apply, visit our PPP loan forgiveness site.

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Managing your Home Loan Payments

Bank of America offers additional support to our consumer clients with concerns on the ability to make their home loan payment.

Get payment information

See how CARES Act provisions may affect IRAs and retirement plans.

Helpful perspectives in volatile times

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Latest Merrill insights

Find valuable ideas for managing risk and navigating today’s markets.

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Global Research & Insights

View selected timely content from BofA Global Research.

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Better Money Habits®

Financial tips and resources to help you manage all aspects of your money now.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.