CLIENT INFORMATION We’re here to help

"We are focusing our resources on the number one priority - looking after people" - Brian Moynihan, CEO of Bank of America.

In response to the extraordinary challenges of the coronavirus, Bank of America is offering additional support to our consumer and small business clients through our Client Assistance Program.

We will continue to devote all necessary resources to help ensure your personal safety, while maintaining all of the services you count on. And as new developments emerge, we will share information with you about how we continue to operate safely and effectively and assist all our clients.

We stand ready to support you. For those who need help making credit card, vehicle loan payments and/or home loan payments, you can submit an online request for a payment deferral.

Economic Impact Payment

The U.S. Federal Government began delivering "Economic Impact Payments", as part of the Coronavirus Aid, Relief and Economic Security ("CARES") Act, to eligible Americans. These direct cash payments to individuals and families are for financial relief during the coronavirus pandemic, and are sometimes referred to as "stimulus checks."

If you’re receiving payment by check, there’s no need to visit a financial center, simply deposit your check1 using our Mobile Banking app and get immediate confirmation that your check was received.

For help in locating more detailed information and answers to your questions, watch our Economic Impact Payment video or visit the link below.

Economic Impact Payment Info
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Important update to the Paycheck Protection Program

On April 24, new legislation signed into law provides an additional $310 billion to the Paycheck Protection Program. The Small Business Administration has begun processing new applications, and we are submitting complete applications for our clients as quickly as possible. Our clients who have already submitted an application do not need to re-file a new application with us.

As new information about the Paycheck Protection Program becomes available, we’ll provide updates at our Small Business Resource Site.

See how CARES Act provisions may affect IRAs and retirement plans.

OUR TEAMS ARE AVAILABLE TO SERVE YOU Assisting our clients

In our newest video with Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, hear about the additional assistance we are providing to help clients and small businesses experiencing hardships. Also hear about Bank of America’s digital and mobile resources available to you and all of our clients who may need to bank at home. 

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Stay connected, stay protected

To help keep your account information safe and secure during this period, make sure your contact information is up to date and set up security and account alerts2 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

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GO MOBILE Convenient and secure banking

Please remember that our Mobile Banking app3 and Online Banking are available as convenient ways to check account status, pay bills and deposit checks at any time and from almost anywhere.

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or in many cases, the terminal. Plus, you can use your wallet to pay for purchases online and in-app at participating merchants.

Everyday banking

Discover our Mobile Banking app for secure banking from almost anywhere.

Pay bills

See how to easily pay bills using our Mobile app.

Send & receive money

Use Zelle®4 to send and receive money with friends and family.

Mobile check deposit

See how to use our Mobile Banking app to deposit checks into your account.

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LEADERSHIP RESPONSE Supporting communities around the world

Bank of America is supporting communities in the U.S. and around the world impacted by the coronavirus. This includes a commitment of $100 million to help non-profit institutions address food insecurity, support vulnerable populations, increase medical response capacity and increase access to learning as a result of school closures. As additional support for small businesses, Bank of America has also committed up to $250 million in capital to community development financial institutions (CDFIs) to fund loans through the federal Paycheck Protection Program. Learn more.

Khan Academy

Keeping everyone learning

In this time of uncertainty, we’re supporting longtime partner Khan Academy’s efforts to deliver a virtual classroom experience and curriculum during school closures. These resources will help educators and families ensure that tens of millions of students continue to learn over the weeks and months ahead.

Find resources

Helpful perspectives in volatile times

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Latest Merrill insights

See the Merrill perspective on managing risk and navigating the recent ups and downs of the market.

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Research & Trends

Bank of America leaders share important insights about the coronavirus and its potential impact on the economy.

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Small Business resources

We stand ready to support small business owners with the services and resources you need to manage your business. 

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FINANCIAL CENTERS UPDATE Steps we're taking

Keeping our financial centers open is an important part of our fundamental role in our communities. Our top priority is to ensure the health and safety of our teammates and clients at each location. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC), and follow local restrictions on the number of clients that can enter at one time.

To perform enhanced, daily cleanings and best serve our clients, we temporarily modified our operating hours. Please use our Financial Center and ATM locator to check the hours and services available in your area.

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Advice and know-how

We understand you may need to assess your financial priorities in this challenging time. Bank of America offers resources to help you make more informed decisions.

Our specialists are here for you and ready to listen to your financial needs. Better Money Habits also has helpful information for what’s next including how to make adjustments to your budget, what your options are for accessing emergency cash, how to evaluate how you’re paying down debts and building savings, how digital wallets work and more.

Services and solutions available

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Mobile apps

Use the Mobile Banking and Merrill apps to deposit checks, pay bills, transfer/send money, manage your portfolio and monitor the market.

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Online Banking

Stay secure and stay in control with Online Banking. Manage your accounts, pay your bills, track your budget, and more—all in one place.

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Talk with us

For questions or advice, we’re here for you. Visit a financial center to meet with a specialist or call your Merrill Financial Advisor.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.