CLIENT ASSISTANCE PROGRAM Providing additional support

In response to the extraordinary challenges of the coronavirus, Bank of America is offering additional support to our consumer and small business clients through our Client Assistance Program (CAP).

Need assistance with your payments? We can help now. Consumer and small business deposit clients can request refunds for overdraft fees, non-sufficient funds fees, and monthly maintenance fees. Contact us.

Through our Client Assistance Program, consumers and small business clients who need assistance making credit card and loan payments can submit an online request below. To get started:

• Simply click the link to submit a payment assistance request

• Once you sign in, the payment assistance form will populate with your information

• Select the product(s) you need assistance with

• You'll immediately receive an email confirming we received your request

• Once a decision has been made, we'll contact you by email

We are committed

When you request a payment deferral there will be no negative credit bureau reporting for up-to-date clients. For the time being, we have also paused foreclosure sales, evictions and repossessions.

If your Home Loan has an escrow account for property taxes and/or insurance, we will continue to pay those bills. If you normally pay property taxes and insurance on your own, you should continue to make those payments when due.

You may qualify for multiple payment deferrals. If your account payment is currently past due your payment deferral may be ineligible.

Request payment deferral

Get the current status of our Financial Centers and ATMs in your area.

Photo of a smartphone displaying the Mobile Banking app

SERVICES AND SOLUTIONS Online services and solutions

During this difficult period, you can continue to count on us to provide convenient access to the important services you need every day in every aspect of your financial lives. To keep you on track and minimize disruption, use our Mobile Banking app1 and Online Banking to check your account status, pay bills and deposit checks2 at any time and from almost anywhere, safely and securely.

You can also use your phone’s digital wallet to pay at stores where you see the contactless symbol. No need to touch cash or, in many cases, the terminal. Plus, you can use your wallet to pay for purchases online and in-app at participating merchants.

Woman working with a laptop and a smartphone

Stay connected, stay protected

To help keep your account information safe and secure during this period, make sure your contact information is up-to-date and set up security and account alerts3 so we can stay in touch. Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.

Helpful resources

With developments evolving, our Resource Site will be continually updated with what you need to keep up. Find solutions, tools, perspectives and other valuable information to help you monitor and manage your personal finances.

If you’re a small business owner, our Small Business Resource Site can help you manage your priorities, including your financial well-being during this difficult time.

For additional resources and updates, visit the Centers for Disease Control and Prevention (CDC) or download our fact sheet.