Get help

We have an active social media presence to help us stay in touch with you and serve you better. We encourage everyone to use common courtesy, be respectful of others and follow our guidelines to foster healthy social communities and to protect your privacy. If you are a customer looking for assistance, you can reach us on Twitter at @BofA_Help or through our Facebook App.

Should you need assistance or have questions with your accounts, in social media:

  • Tweet @BofA_Help on Twitter
  • On Facebook, go to the Get Help section of the Bank of America Facebook page, which you can access here.

You may also receive assistance with banking and personal accounts through our other channels:

Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.


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