Expanding and inspiring a client base
Aug 09, 2013
Clients of J&R Medical know that when they call their medical equipment supplier, they won’t hear an automated voice on the other end of the line. They expect to connect directly with James and Jessica DuBose, the husband and wife team who started the company in 2006 after James left a job with a large supplier. “We knew we could offer a more personalized level of customer service than what was being offered from my employer,” said James.
The DuBose family has a deep passion for their products and commitment to their patients. James was in a 1992 accident that left him paralyzed, and he uses many of the products he sells. He identifies closely with his clients; they too have lives that should be helped, not hindered, by their medical equipment. It is not unusual for James to personally deliver products to his clients on weekends.
Outside of his business, James helps patients as a volunteer at a top rehabilitation hospital in Texas. He shares the story of his life – as a college graduate, business owner, quad rugby player, father and husband – and encourages them to lead theirs to the fullest. He recently partnered with a local spina bifida charity to organize the city’s first walk and roll fundraising event.
"That security, knowing the bank is behind us, is something that's very comforting to us."
James’ personal touch has helped J&R Medical to succeed. The company grew from one employee to 18 in just three years. Now, with support from Bank of America, they are expanding into new products and markets. James appreciates that the small business team at the bank, in particular Client Manager Heather Levingston, provides customer service akin to theirs. “That security, knowing the bank is behind us, is something that's very comforting to us,” said James.
J&R Medical is projecting 10 percent growth in 2013. Even as their employee base expands, the couple continues to maintain a family atmosphere. “Our employees are here because they have an impact,” said James. “They want to make an impact on a day-to-day basis in our clients’ lives. We hire people who are passionate about what they do.”
Reflecting on his decision to leave his job and start his own business, a self-described “leap of faith,” James said, “If you do things right, the business will come, and it has.” With support from Bank of America, the company will continue to expand and inspire more clients across the country.