More than 33 million Bank of America customers use mobile and online banking around the world. Al Welch, Las Vegas president of Bank of America, told the Las Vegas Business Press the bank has tripled the investment in its mobile banking platform, leading to real jobs in Southern Nevada and the ability for customers to bank online in a simplified and convenient way.
To keep up with the growing digital trend, Bank of America hired 250 employees in 2015 and 50 in 2016 at the Summerlin, NV digital contract center. The 400 employees at the center focus on complex mobile banking and online issues.
Customers throughout the world will be served by these digital specialists as they can handle more than 200,000 unique customer calls per month. To see the full article, click here.